Job Description:

To modify and further develop Fieldglass tools used in SCM, to ensure that the end-to-end functional processes operate flawlessly To provide expert support to local market, testing and 2nd level end user support To initiate and execute process and system changes To manage development and implementation projects To oversee third party suppliers performance in change delivery and system maintenance To establish change management and BAU framework for SCM tools and processes

Accountability
Applies technical SAP and Fieldglass toolrelated skills to resolve issues (eg arising from testing, or related to a migration project, or related to BAU operations)
Is involved in project definition, solution design, implementation and operational support related issues
Resolves defects and analyzes their root cause, implements change requests
Optimizes and maintains test scripts
Provides support for the VIP community
Delivers efficiencies and improvements to internal business partners
Drives E2E delivery (requirement gathering, design, UAT, deployment, hypercare) of Fieldglass system and process changes
Provides trainingfor usersof the processes and systems
Manages migration and customer/ supplier on- boarding/integration projects
Establishes change and supplier management framework beside BAU support

Core competencies, knowledge and experience [max 5]
subject matter expertise within SAP and Fieldglasstools
end-to-end SCM process knowledge
trainer experience
change management experience
relationship building skills
ability to manage expectations
testing and documentation experience
SSC experience
fluent English
additional European language (desired)

Key performance indicators
development and change projects completed
development objectives achieved
test scripts optimized
issues resolved
Customersatisfaction
user training provided
feedback of training participants

Core competencies, knowledge and experience [max 5]
subject matter expertise within SAP and Fieldglass tools
end-to-end SCM process knowledge
trainer experience
change management experience
relationship building skills
ability to manage expectations
testing and documentation experience
SSC experience
fluent English
additional European language (desired)

Key performance indicators
development and change projects completed
development objectives achieved
test scripts optimized
issues resolved
Customer satisfaction
user training provided
feedback of training participants

Core competencies, knowledge and experience
Strong problem solving skills
Excellent written and verbal communication
Well versed with user administration module on SaaS platforms or similar
Knowledge of elastic search queries
Communication and stakeholder management skills
Well versed with process flow designing (MS Visio or similar software)
Testing and documentation experience (desired)
SSC experience
Fluent English

Key performance indicators
System changes completed
Required testing completed
Satisfaction of users
Requests solved within agreed timelines

No direct report

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Quality Assurance/Testing
Salary : As per Industry Standards
Deadline : 20th May 2020

Key Skills:

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