• Other Tamil Nadu

Job Description:

Job Description And Responsibility

  • Managing a team of 120- 150 Pickup Delivery Partners directly on a daily basis

  • Drive Pickup Delivery Partners efficiencies assigned at an individual level

  • Pickup Delivery Partner attendance to be maintained basis demand on a daily basis

  • Improve and maintain promised delivery times for better customer experience

  • Conduct classroom/ field training at individual level for better customer experience

  • Conduct regular field audits for better compliance among Pickup Delivery Partners

  • Manage and control voluntary attrition and control absconders by conducting regular engagement activities

  • Provide feedback at individual level and conduct weekly one- on- ones to understand problem areas

  • Ensure excellent customer experience by solving order level escalations

  • Support Pickup Delivery Partners during emergencies and exigencies
  • Desired Skills
  • Prior experience in process design and operations implementation

  • 2- 8 years of experience in managing blue collared workers

  • Should have a bike and be willing to travel within the city

  • Should be available to work on Weekends

  • Knowledge on supervisory techniques to manage, motivate and train blue collared workers

  • Should know local geographical area knowledge and should be able to converse in local languages

  • The candidate should have entrepreneurial attitude / should be a go- getter

  • Must have attention to detail and critically think through to resolve problems

  • Must have customer service skills and be able to maintain a consistent, high level of service
  • At Swiggy, we never stop searching for innovative ways to put our consumers first, provide opportunities for our partners and employees alike, and nurture our business Our journey towards becoming India s leading food ordering and delivery platform is not short of a roller- coaster ride All this way made possible because of our unwavering belief in our core values, from which we built Swiggy s culture, brand and behavior ,

    Profile Summary:

    Employment Type : Full Time
    Industry : Consumer Durables / Electronics
    Salary : Not Disclosed
    Deadline : 10th May 2020

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