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  • 1 - 3 Years
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Job Description:

- We are hiring a Technical Support Executive to join our team

- Courseplay is more than simply an edtech or e-learning solution for organizations If you have a small, medium or large company or organization, Courseplay can help you bring down the cost of training and multiply your training capacity with a few clicks of a button Detailed reports will provide useful insights about your organization Our easy-to-use interface allows anyone to pickup and run with the platform quickly with minimal documentation New hires and even potential hires can be trained and pre-trained easily, making the onboarding process smooth and hassle-free

Please go through our website http//courseplayco/

Roles and Responsibilities

- Technical Support Executive works with other team members within the Technical Support

- Department along with team members in the Software Design and Development,

- Operations and Business Development departments Technical Support Executive has the following responsibilities

Roles and Responsibilities

- First Line of Support (This is primarily a service desk kind of environment in which tickets are logged through any of the channels like phone, web, email, text etc) Logging and keeping records of customer queries and feature request

Ticket Creation

- Customer Excellence Center - quality check of service tickets

- Automate quality checklist for L1, L2 tickets

- Customer support role includes answering technical support tickets via technical support dashboard (Freshdesk)

Training

- Training the clients to understand the platform

- Develops and presents training materials for end users

Content/User Upload

- Moderate user generated content on our platform

- Upload content for the client users based on prior approval

Bug Reporting

- Works as a L2 support to troubleshoot issues and report bugs to the product development team

- Write high-quality bug reports

- Act as a Second line of Testing

- Create custom reports based on the clients requirements

Qualifications Graduate in Computer Science, IT, Engineering or similar

Skills

- Communication skills

- Good analytical and problem-solving skills

- Presentation Skills

- Logical thinker

- Eye for detail

- Curiosity to learn

- Time Management Skills

- Good interpersonal and customer care skills

Experience Minimum 1 year of experience in Customer Handling and Application Training

The work environment

- An incredible team of smart and supportive people

- Small, agile and dynamic team that works fast

- Opportunity to wear multiple hats and juggle multiple roles

- Be rewarded with a very competitive package

- Plenty of opportunities to learn We have a strong and diverse training program

- We may ask a lot of you, but we promise the effort will be rewarded

Full-time positions at Firstventure Corporation require a commitment to work a minimum of 45 hours each week, Monday to Friday

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 09th Feb 2020

Key Skills:

Company Profile:

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