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  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

  • Customer Service Executives can be hired by ITeS companies and work for their clients, or by companies themselves Almost all sectors and industries need customer service executives to handle queries and complaints from their customers


    The Job Role and Responsibilities

    The primary responsibilities of a Customer Service Executive would be

    1. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints

    2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Process orders, forms and applications

    3. Follow up to ensure that appropriate actions were taken on customers requests

    4. Refer unresolved customer grievances or special requests to designated departments for further investigation


    Competencies and Skills Required

    Customer Service Executive plays a critical role in providing an interface between customers and the client company ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customers problem A clear and pleasant speaking voice and fluency in English is also desired The major skills and competencies that employers look for in a candidate are

    1. Good communications skills

    2. Ability to listen and active problem solving skills

    3. Good interpersonal skills

    4. Ability to handle pressure


    Assessment for the Right Customer Service Executive

    The following table illustrates how various skills and personality traits map to assessments required for the Customer Service Executive role

    Communication Skills   Mediam

    Spoken English 50% to 75%

    Agreeableness Mid to HighInterpersonal





    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : Banking, Financial Services/Stockbroking
    Functional Area : Finance, Banks/Insurance/Financial Services
    Role : Back Office, Finance/Budgeting, Funds Management, Bank
    Salary : As per Industry Standards
    Deadline : 03rd Jun 2020

    Key Skills:

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