Job Description:

- Finacle version 10X-L2,Finacle-L2, (Mandatory)

- As an Administrator, you should be able to handle first point escalation for all technical and process issues

- Should be able to analyze the issue and revert with workaround (immediate basis, if the issue has dependency on OEM) / fix the issue so that banks BAU is not impacted

- Ensure proper analysis and quick resolution for the issues reported Plan and schedule Changes, Coordinating with different stakeholders

- Should be capable of providing initial RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement

- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination

- Prepare Weekly and monthly status reports Participate in business meetings with various stake holders on a need basis Take corrective actions based on the customer satisfaction surveys

- Work on the service improvement programs

- Effort estimation/reviews on need basis for new projects Training of new team members

- Able to work on Knowledge acquisition and updates to related documents

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 21st Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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