• Field Service Engineer Jobs in South Korea

  • TEKTRONIX
  • South Korea
  • Save Job
  • 3 - 10 Years
  • Posted : above 1 month

Job Description:

Field Service Engineer - SON000057

About Us Tektronix is a place where people are challenged to explore the boundaries of whats possible, bringing the digital future one step closer every day Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies Realize your true potential at Tektronix join us in revolutioneering a better tomorrow

Description

Position Summary

Coordinates and performs customer service, installation and buyoff as well as detailed application activities for company Provides support on our equipment at customer sites or in our DEMO facilities Requires a strong background in equipment automation, with a focus on motion, mechanical, electrical and software trouble shooting and problem solving The candidates but possesses the strong customer service management background and familiar with problem solving process and escalations

We also required the candidate to perform application studies and prepare reports to be given to customers

Applicatoin Request - Essential Functions

1Performs application studies of customer samples and submits to the customer an applications report outlining findings

2Develops testing procedures to effectively address and meet customer expectations of the testing

3Performs customer trainings

Essential Functions

1Coordinate Customer Service

AManages customer service queue and deploys parts and FSEs as needed to address customer service issues

BProvides guidance and training to the new FSEs and customers technical trouble shooting skills (electronic, electrical and software are key)

CEstimate repair time required, amount of personal, parts, and equipment required for supporting customer Using knowledge of product, typical malfunctions, and service procedures and practices, make proper recommendations for expediting repair

DMaintain records of work hours, parts utilized, and work performed for each service call

2Perform installations and training and ongoing support for Sonix Global Customers

ATravel to customer sites to perform installation and training

BTravel to customer sites as needed to perform on-site customer support

3Other Customer Service Management tasks

AWeekly, monthly and quarterly reporting to management of customer service metrics Provide data of common issues and coordination with the quality team to permanently fix ongoing reliability issues

iGood communication of field failure root cause to Sonix (Virginia) for trend analysis, then assist with implementation of countermeasures to permanently address issue

BResponsible for managing spare parts inventory

iMonitor and document component replacement and repair status and lead-time

CImplement and manage the legacy tool support program

iDevelop obsolete component replacement programs

4Responsible to stay informed of the latest technology and applications that Sonix offers

5Attends FBS classes/events as needed

Other Responsibilities

1Perform other work related duties as assigned by supervisor or top level management

Qualifications

Education, Experience and Skills Required

1Degree in a Technical field (Electrical and/or Mechanical), Applied Sciences or Engineering or equivalent education or experience

ASpecific experience in equipment automation, both hardware (motion, electrical and software (interface) is critical and required

2Strong written, verbal, analytical, leadership and interpersonal skills

3Strong problem solving skills are required and are key to success

43-10 years of professional field service experience supporting automation or instrumentation capital equipment

5Strong computer, written, verbal, persuasion and interpersonal skills

6Ability to organize work, and to meet deadlines

7Strong written/communication skills in English/ Korean is a requirement

8Knowledge of ultrasonic inspection is a large plus

9Knowledge of microelectronics is a large plus

Tektronix is an equal opportunity employer We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law Candidates with less education/experience may be considered for other opportunities

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Company
TEKTRONIXarfix

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