• Hong Kong
  • Save Job
  • 15 - 18 Years
  • Posted : above 1 month

Job Description:

Ciena may well be the most important technology company youve never heard of The innovations that wow us (driverless cars), and those we now take for granted (the ability to mobile-stream your favorite show) are the products of ingenuity from some brilliant and forward-thinking companies But those companies rely on Ciena, another vanguard of innovation, to create and advance the underlying networks that bring their breakthroughs to our doorsteps VR, AI, IOT, 5G literally none of it would be possible without the mind-boggling technology that makes the internet itself work For more than 25 years, Ciena has been the global leader in networking strategy, and our technology has been part of the critical infrastructure running within the most advanced companies in the world

What will you do at Ciena

This FAE position will be responsible for NPI, qualification, design in, Design Win and market development activities across China and South east Asia for the Optical Microsystems business selling coherent modules and components into the market


Establish trusted relationships with key customer stakeholders at all levels of their organizations, especially at the R&D, NPI, and Qualification groups, understand the roadmap of customers along with their rolling updates, find and report on the right opportunities to Ciena PBU, enable Ciena PBU and engineering teams to have broad and deep technical communications with key customers with accurate message, to introduce, qualify and design in Ciena products to China on time at the customers from telecom equipment, DCI/data center operators, and Chinese carriers, especially at CM, CT and CU
Immediate responses to customers with rapid reporting to Cienas related functions of any Ciena products failures or quality issues, arrange and join the communications between customers and Ciena PLM, quality, engineering and manufacture functions, complete the prompt FA, root cause analysis and corrective actions
Gather market and competitive intelligence and report to Ciena senior management and PLMs
Participate in market trade shows, such as OFC, ECOC and CIOE, etc, and work with Sales to coordinate and manage customer meetings at the shows, especially with the technical communications
Experienced in working through coherent transponder Hardware and Software interface issues and system level integration issues


Bachelors degree or higher in technical field, preferred in E&E, optics or physics
15 years of optical component or module FAE and / or direct sales working experience within the optical telecommunications and data center market
Proven track record as Application Engineer to Network Equipment Manufacturers and optical module manufacturers
Strong knowledge of optical communications systems and its ecosystem of suppliers and customers
Broad working knowledge of coherent transponders, their HW and SW controls and interfaces
Highly effective communication skills (verbal and written) when interacting with both technical and non-technical customers and with Ciena Engineering teams
Fluent in both Mandarin and English, verbally and written
A relationship builder at all customer levels, especially at the R&D, NPI, engineering, marketing, and quality functions of customers
Self-starter, capable of owning areas of responsibility and involving senior management for necessary issues
Strong technical and engineering skills including Software and Firmware
Experienced at successfully introducing and qualifying optical components and client modules and coherent modules in customers systems
Coding experience in C/C and Python and experience with optical measurements and link budget performance


Rewarding experience Meaningful outcomes

Making a difference in peoples lives through design and implementation of leading network technologies Thats what motivates us

A distinct way to work

Free thinking, free discussion, and collaboration are the norm Expect more satisfying outcomes - both personal and professional

Ciena values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender or age

Ciena is also committed to developing inclusive, barrier-free selection processes and work environments If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific needs / accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner Information received relating to any specific needs / accommodation measures will be addressed confidentially

What you can expect from us

You will receive notification of your successful application
Successful applicants will be contacted by Talent Acquisition for an initial discussion
If suitable you will be considered for the short list and our formal interview process

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 24th May 2020

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