• Fault Management Lead Jobs in Chennai,India - 23805961

  • Nokia Solutions and Networks India Pvt Ltd
  • Save Job
  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

Provide 24/7 L2 support on relevant elements

Perform L2 fault and service restoration

Perform L2 fault investigations and root cause analysis to resolve issues within SLAs

Input into Incident Reports and Problem Management

Update TT with L2 fault information, impact analysis and rectification

During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA

Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary

Collect and analyses required logs and traces during and post fault investigations

Support other L2 domain teams in identifying faults

Develop, maintain and perform L2 Health Checks and scripts

Develop and maintain L2 technical processes and tools

Ensure backup of all elements as per Back-Up policy

Assist performance team in troubleshooting of Network performance issues and customer faults, CPDs

Review plans and results of IOT, SW release and feature testing

Review regression test plan, specifications and results for SW updates

Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change

Maintain network baseline document set eg life cycle database for all elements

Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required

Maintain known issue list/ Risk Register

Improve optimization of alarms, counters and thresholds

Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate

Review, awareness and approval of CR activity and participate in Daily CR Review meetings

Usage data collection and control

Perform System Performance monitoring and analysis

Provide Operational Acceptance for new elements being introduced into the network

Provide data for pre-sales support

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Profile Summary:

Employment Type : Full Time
Industry : Aviation / Airline
Salary : Not Disclosed
Deadline : 12th Apr 2020

Key Skills:

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