• Executive , Unsecured Lending PL , Client Centre Jobs in China - 24951780

  • Standard Chartered Bank Ltd
  • China
  • Save Job
  • 1 - 2 Years
  • Posted : above 1 month

Job Description:

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

Scope of the Role

The primary purpose of this position is to support the handling of customer contacts through receiving inbound calls or making outbound calls, including responsibility to

,

Handle account-related enquiries and requests for existing customers

Take referrals from new and existing customers

Promote banks products and services

Process applications / enrolments
/
Handle customer complaints

Answer marketing program related enquiry from potentials customer

Provide mentoring support for new comers

Key Responsibilities

Business and Service Delivery

To ensure professional, efficient and quality service to customers
,
To meet business objective, services standard & customer retention targets
,
To execute / handle Customer instructions and requests
/ Application, enrolment
,
Fulfillment services

Fee and finance charge waivers

Account maintenance

Material requests

Program benefit redemption requests
/

To ensure efficient problem and complaint resolution

To cross-sell additional banks products and services

To capture customer feedback for future improvement

To capture the nature and result of customer contacts

To perform attrition gating
,
To meet productivity standard

To acquire product knowledge and service skill through staff briefing and coaching from supervisor
,
To acquire multi-skill for supporting multi-product targets
//
Using the Need Base Conversation to discover customers hidden needs
Need Base Conversation
To comply with Group Code of Conduct

To comply with the control requirements in the laid down procedures or Manual relevant to your job responsibilities in the Contact Centre

To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
,
To comply with all relevant policies and procedures covering regulatory, local and group requirements
, ,

Our Ideal Candidate

College graduate or above

Having 1-2 years customer service or sales working experience preferable, potential fresh graduate with major in Finance/Management/English or other related are welcome as well
1-2, //
Excellent in Cantonese speaking without any accent

Good command of both oral & written English, those who passed CET-4 or CET-6 are preferable
, CET-4 CET-6
Proficiency in computer usage

Strong interpersonal and communication skills

Able to work under pressure & willing to take challenges
&
Sound working attitude with strong drive

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : Operations/Customer Service/Telecalling/Backend
Role : Voice Process - Both BPO Type
Salary : As per Industry Standards
Deadline : 06th May 2020

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