• Executive Housekeeper Jobs in Chennai,India - 25437451

  • Marriott
  • Save Job
  • 2 - 3 Years
  • Posted : above 1 month

Job Description:

Posting Date Dec 16, 2019
Job Number 19176318
Job Category Housekeeping & Laundry
Location The Westin Chennai Velachery, 154 Velachery Main Road, Chennai, Tamil Nadu, India VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation No
Position Type Management

Start Your Journey With Us

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived We recognize that travel can be disruptive to our guests well-being, and we re energized to assist as partners in helping them maintain control and soaring above it all while on the road Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand If you re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained Completes inspections and holds people accountable for corrective action Position assists in ensuring guest and employee satisfaction while maintaining the operating budget

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the housekeeping or related professional area

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

CORE WORK ACTIVITIES

Managing Housekeeping Operations

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner

Works effectively with the Engineering department on guestroom maintenance needs

Supervises the property general cleaning schedule

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments

Inventories stock to ensure adequate supplies

Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures

Assists in the ordering of guestroom supplies, cleaning supplies and uniforms

Supports and supervises an effective inspection program for all guestrooms and public space

Communicates areas that need attention to staff and follows up to ensure understanding

Ensures all employees have proper supplies, equipment and uniforms

Managing Departmental Costs

Participates in the management of the department s controllable expenses to achieve or exceed budgeted goals

Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department

Ensuring Exceptional Customer Service

Responds to and handles guest problems and complaints

Strives to improve service performance

Empowers employees to provide excellent customer service

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Conducting Human Resources Activities

Participates as needed in the investigation of employee accidents

Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met

Ensures employees understand expectations and parameters

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process

Observes service behaviors of employees and provides feedback to individuals

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary

Participates in the employee performance appraisal process, providing feedback as needed

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job

Participates in employee progressive discipline procedures
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws,

Profile Summary:

Employment Type : Full Time
Industry : Hotel / Restaurant
Salary : Not Disclosed
Deadline : 16th Jun 2020

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