• Slovakia

Job Description:

Serves as the customer advocate within the maintenance process Demonstrates ownership and accountability for all maintenance processes (including but not limited to Trouble Management and Resolution, Communication, Project Management, Corporate Strategies Support and Business Directions, Performance Reports and Data Analysis) on behalf of the customer Works closely with systems teams to improve processes and automated systems Crosses organizational boundaries and overcomes traditional hierarchical structures by commanding and committing AT&T resources to respond to and resolve any and all maintenance issues

Roles and Responsibilities
- will support planned maintenance activities, inventory development, root cause analysis and NPS initiatives
- will support billing initiatives Task may include tracking disconnects, credits, 72 hour notices and invoice review
- will support service delivery related initiatives Task may include Customer Not Ready (CNR) support, Disconnect in Error (DIE) support, Test and Turn Up (TTU) support, Jeopardy support and MACD escalations

Key Competencies and Skills
- Expertise in AT&T systems and service assurance
- Ideally 2 years of experience
- Customer interaction and delivering customer-focused results
- Mobility, Provisioning and Billing is a plus
- Knowledge of AT&T Business Products

Education and Qualifications
Bachelors Degree

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Engineering
Salary : As per Industry Standards
Deadline : 19th Feb 2020

Key Skills:

Company Profile:

AT&T Communication Services India Pvt Ltdarfix

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