• Escalation Engineer - SRE Jobs in Noida,India - 24337361

  • Adobe Systems Ltd
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Job Description
The Challenge

An Adobe Campaign Escalation Engineer will be an enthusiastic and capable professional with a history of working with customers, troubleshooting and resolving complex issues He or She will have both technical knowledge and experience as well as excellent collaboration and communication skills to assist in facilitating problem resolution Including the ability to demonstrate critical thinking, strong communication skills and ability to develop strategic on-going customer relationships

What youll do

Provide deep technical troubleshooting for escalated issues that involve Adobe Campaigns most technically complex or politically sensitive managed services customers Will use troubleshooting, monitoring and reporting tools to analyze the root cause of serious and impactful technical issues and to develop stable and sustainable solutions

Escalation engineers work closely with customer care, internal escalation teams, product management, and engineering to scope solutions for customers and drive ownership of tasks toward completion

Skill requirements

Overall 5 years of experience in customer-facing, pre-sale/post-sale positions working with complex cloud solutions Excellent written and verbal communication and presentation skills Extensive knowledge and experience in the enterprise cloud infrastructure and storage space, including

Full Stack troubleshooting experience
Troubleshooting experience in Hyper-V configuration and administration
Experience with troubleshooting and administering Linux
Experience with networking concepts such as TCP/IP, Load Balancing, DNS, HTTP, SMTP
Hands on experience with AWS
Preference given to candidates with experience in

Postgres SQL
SALT or Ansible
SPLUNK, New Relic, Nagios
BTech in CS, CE, EE or related fields
Additional technologies you will be working with

GO/ Java/JVM
AppDynamics or similar APM tools
Message Queuing brokers
Databases, NoSQL

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely

If youre looking to make an impact, Adobes the place for you Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer

Adobe is an equal opportunity employer We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 24th Apr 2020

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