• United States Of America, Usa

Job Description:

Why youll love Cisco Meraki We change the World, we are passionate about our employer and the brand we represent Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives Our employees groundbreaking ideas impact everything Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact Youll be part a team that cares about its customers, enjoys having fun, and youll take part in changing the lives of those in our local communities Come prepared to be encouraged and inspired

What youll do You will be a part of a Technical Service team of extraordinary technical engineers who are excited to grow into the Support of last resort for systemic technical issues experienced by our highest-value customers that cannot be resolved through the normal Support process
Youre average work week might consist of working on assigned critical issues, monitoring/responding to Escalation calls/threads, and coding/automating test plans associated with escalations
You might also have 20 PERCENT travel

Who youll work with Cisco Merakis Escalation team provides the highest level of technical support for all Cisco Meraki products to Cisco customers, partners, account teams and other support engineers As a part of this team, you are empowered to work across departments and mobilise resources when necessary

Who you are You dedicate 70 PERCENT of your time to operational responsibilities

You build, execute and analyze technical test plans to obtain data needed to validate mission-critical networks
You model RF, network, and application performance using industry-standard tools
You learn swiftly to navigate difficult political conversations, and strategically take charge of complex situations
You read, weigh in, and potentially scope defects

You dedicate 20 PERCENT of your time to professional development

You focus on certifications and learn programming languages
You attend industry meetups, webinars, and conferences
You know the latest on networking standard methodologies and competitor solutions
Explore new tools and investigate advancements in the field of computer networking

You dedicate 10 PERCENT of your time to expert-level documentation

You use knowledge gained from operational work to provide in-depth documentation
You present interesting escalations/projects to Support and other Meraki business units to share insights

Desired Skills You have an active enrolment or completed CWNA certification
You have experience completing a programming/automation project
You have exposure handling critical issues
You have recorded documentation efforts
You have validated troubleshooting skills with wireless, R&S, Network security protocols (such as ASA, Firewall, VPN) or closed-circuit video large scale deployments

Why Cisco Meraki We connect everything people, processes, data, and things We innovate everywhere, taking bold risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals And we do it in style with unusual personalities who arent afraid to change the way the world works, lives, plays and learns We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars We celebrate the creativity and diversity that fuels our innovation We are dreamers and we are doers We Are Cisco Meraki

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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