• ESC Systems Release Support Lead Jobs in Chennai,India

  • Citibank India
  • Save Job
  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

ESC Systems Release Support Lead - 19001683


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients
Citis Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress We strive to earn and maintain our clients and the publics trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities
Diversity is a key business imperative and a source of strength at Citi We serve clients from every walk of life, every background and every origin Our goal is to have our workforce reflect this same diversity at all levels Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all
This position in the Enterprise Supply Chain (ESC) reports in to the Enterprise Infrastructure group which in turn is part of the Citigroup Enterprise O&T division ESC aims to deliver world-class end to end supply chain operations to Citigroup through Strategic Sourcing & Supplier Management, Supplier Risk Management and Supply Chain Operations including purchase processing and payables

Key Responsibilities

The candidate will execute a wide range of Supply Chain IT support activities, both quantitative and qualitative in nature to support program management
Understand and execute on Enterprise Supply Chain systems vision and processes
Interface mainly with departmental Program Managers and Business Analysts across all levels of management
Focus on all operational and reporting aspects of IT project management including coordinating system snapshots, proposing/testing system enhancements to support the process, producing scheduled and ad-hoc reporting, and user support
Independently complete as well as provide input into various project documentations such as Business/Functional Requirements, Test Scripts, Testing and Production Checkout
Lead and Participate in weekly production support related calls to review support tickets Provide timely user communications for any system related issues
Build test plans, Use and Test Cases and perform system testing utilizing these tools
Drive Uptime, Reliability And Operational Excellence Across The Various Applications Portfolio And Platform
Ensure Every Sev 1 Is Tracked To Root Cause And Fixed So That Going Forward The Issue Never Happens Again
Manage production support resource pool and coordinate with Global Functional Integration Leads for resolution
Coordinate schedules and monitor system testing for all new production requirements and defects
Review and update test scripts for new requirements
Work with Technology Partners and Technology Vendors to resolve logged issues
End user and super user production support
Escalate trouble tickets to tech team and to service providers
Facilitate and open service request with Oracle for each application Escalate
Conduct weekly meeting with product service providers
Review the impact of production changes with Global change control board before they move to production systems
Inventory and tracking of change control issues going to production
Develop, Maintain and publish project metrics bi weekly


Req Qualifications

This position provides a platform for continued development and visibility across a global organization as well as exposure to senior management and other functions Additionally, the candidate will have the opportunity to work on various management activities as required

Candidate Qualifications (Key Competencies, Minimum Years Of Experience, Minimum Prior Span Of Control, Technical Skills)

3 5 years related experience; Bachelors Degree required
Strong hands on experience with Microsoft Office tools (Word, Excel, PowerPoint, Visio, etc) especially as it pertains to worksheet based analytical tools and databases
Experience using the Agile methodology to rapidly develop components that can be delivered to users for immediate review
Ability to perform complex data analysis towards resolution of production support issues
Ability to communicate at all levels of the organization, including senior management, with consistency in delivery and execution
Driven results with high degree of accountability; proven time and task management competencies
Previous experience in providing user training and support
Motivated self-starter with a strong sense of urgency
Leadership experience within projects or a team is a plus
Ability to work weekends and late hours as needed to support and achieve key program milestones
Solid understanding of the development and implementation processes managed in an IT environment including mainframe and client/server software development environments, data center/network/server support areas, change control management, process engineering, and vendor contract management
Extensive knowledge of Oracle Financial and System Production support
Solid understanding of the Oracle procure to pay operations and business dynamics
Experience with Project Management and IT planning tools
Ability to effectively communicate (both orally and through written presentations and reports) with internal and external clients on information security matters

Primary Location APAC-IND-TN-Chennai

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Quality Assurance/Testing
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

Company Profile:




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