Job Description:

DESCRIPTION Amazon Employee Services Technology is looking for a Business Systems Analyst to provide configuration and and analysis services for our case management solutions built on Salesforcecom You will capture business requirements from global customers, document them clearly, and execute system configuration updates to meet those requirements

The successful candidate must be a self-starter, be able to manage multiple tasks and projects simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment They will be passionate about their work, self-motivated, detail oriented and have excellent problem solving abilities This individual must also work well under pressure to meet ongoing and overlapping deadlines within short time constraints

Gather and document requirements coordinate the collection of global business requirements and document them as User Stories Write Business Requirement Documents and Functional Specifications as needed
Design and configure Salesforce solutions that support business requirements
Proficient with out of the box Salesforcecom configuration features such as workflows, process builders, validation rules, case assignment rules, escalation rules, page layouts, Data Loader, and reports and dashboards
Develop test plans, write test scripts, and execute test cases to ensure the system configuration meets the business requirements
Troubleshoot and fix defects for planned releases and production issues
Build trust through strong, long-term relationships with cross-functional Business and Technical teams

3 years of Salesforce Administrator, Analyst, or equivalent work experience
Certified Salesforcecom Administrator (ADM-201)
In-depth knowledge of SFDC configuration capabilities in Classic and Lightning
Strong business analysis and functional experience, including requirements gathering and testing
Ability to work in a fast-paced and changing environment

PREFERRED QUALIFICATIONS Certified Salesforcecom Advanced Administrator (ADM-211)
Service Cloud expertise
Experience working in an Agile/Scrum environment

Job details

Hyderabad, India

Employee Services Technology

Project/Programme/Product Management--NON-TECH

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : IT Software : Software Products & Services
Role : Business/Systems Analysis
Salary : As per Industry Standards
Deadline : 18th Apr 2020

Key Skills:

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