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  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

  • Triage and respond to incoming People Resources related employee calls and cases (using case tracking tool) ranging from benefits, data & records, non-ERC, compensation, recruiting, training, etc and provide support, research and problem resolution as needed

  • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors

  • Exercises judgment within defined procedures and practices to determine appropriate action

  • Provide 1 click reporting support

  • Execute voluntary termination activities

  • Conduct exit interviews if needed

  • Provide first level coaching to employees and evaluate need to escalate as per complexity / case needs

  • Provide support in executing communication activities related to any new Tool introduction or policy

  • Operate as Site HR and provide operational support where local responsibilities are needed

Skill Requirements

  • Foundational generalist skills in human resources, including technical and administrative knowledge of all HR functions and tools

  • Demonstrates foundational problem solving and triaging capabilities of moderately complex cases

  • Ability to articulate the problem areas and keep a solution oriented approach

  • Ability to handle complex cases including sensitive early ER cases with some supervision and guidance

  • Displays commitment to customer service

  • Effective communication skills including written and oral communications and ability to work with stakeholders at all levels

  • Ability to learn new tools and platforms and handle change management

  • Ability to complete work within constant deadlines/time constraints/SLA environment

  • Maintains highest level of confidentiality/sensitivity

  • Ability to work autonomously and independently, while contributing to team initiatives

  • Ability to apply judgment and identify need and appropriate party for escalation

  • Display empathy and sensitivity in communicating difficult messages

  • Ability to effectively facilitates employee mass sessions

  • Ability to pick up best practices from the team members and be an effective and consistent team player

  • Ability to apply judgment and identify the right stakeholders and appropriate party for escalation

  • Ability to work on problems of moderate scope using predictive analysis where analysis of data requires a review of a variety of factors

  • Exercises judgment within defined procedures and practices to determine appropriate action

  • Ability for ideation, planning, execution and delivery of projects with guidance and review

  • Ability to come up with proactive initiatives and process improvements

  • Ability to identify problem areas/ risks and able to bring it to the fore for discussions

  • Ability to create crisp & smart PowerPoint skills with effective articulation and presentation

Key Competencies

  • Customer-Focused

  • Proactive approach

  • Effective Communicator

  • Solutions-Oriented

  • Genuine Team Player

  • Effective articulation and problem-solving approach


Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 07th Mar 2020

Key Skills:

Company Profile:

Adobe Systems
Adobe is the global leader in digital media and digital marketing solutions Our creative, marketing and document solutions empower everyone from emerging artists to global brands to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results In short, Adobe is everywhere, and were changing the world through digital experiences

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