• EPM / BI Senior Support Engineer Jobs in Romania

  • Romania
  • Save Job
  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

EPM/ BI Senior Support Engineer - 190010WJ

Preferred Qualifications

Hyperion Product Support

Oracles Global Support team is currently in need of engineers to work with Oracles Hyperion Products

Be a member of a top-talented team of professionals who specialize in troubleshooting and supporting the most sophisticated technologies and most viable software available in todays corporate IT environments You will be a primary point of contact for customers; providing technical and functional support on diverse technical situations and escalated issues

The team focuses on solving issues involving Oracle Hyperion Product Suite (installation, configuration, functionality) and related technologies such as

* Planning Budgeting Cloud Service

* Enterprise Planning and Budgeting Cloud Services

* Planning

* Essbase


Manage and resolve issues logged by customers (internal and external) on Oracle Hyperion products and contribute to proactive support activities according to product support strategy and model

Maintain product expertise in Oracle Hyperion Suite and related data integration technologies

Work towards adopting and contributing to new processes and tools (OWC, diagnostic methodology, health checks, scripting tools, etc)

Participate in proactive knowledge activities

Work with teams on product improvement programs (testing, automation etc) as required

Operate within Oracle business processes and procedures

Respond and resolve customer issues within key performance Indicator targets

Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests

Customer Management

Ability to understand customer problem and provide technical solution in timely manner Ability to understand customer urgency and sensitivity of problem Strong Verbal and Written communication skills Ability to speak confidently and communicate clearly with customer Strong Adherence to Process and be process champion Ability to work well with demanding customer environment and delight customer

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Sr Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management In this position, you will routinely act independently while researching and developing solutions to customer issues

Job duties are varied and complex utilizing independent judgment May have project lead role 4 years experience with Core products or five years experience with Applications products and have a technical degree ie, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 30 GPA OR (for Applications) proven professional/ technical experience, ie, demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Support

Location Romania

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Data Warehousing
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:


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