• Enterprise Technical Support Sr. Analyst - OOH Infrastructure Jobs in Ireland

  • Dell India
  • Ireland
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Are you a brilliant problem solver who could provide frontline support for a game changing, enterprise-wide support service Do you want to be a hero to Dells EMEA customers by resolving their complex IT issues Within Dell Operations, we are looking for an Enterprise Technical Support Senior Advisor to join us in Cherrywood on our OOH (out-of-hours) Infrastructure team

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives There is a winning culture built on a platform of integrity and a spirit of innovation We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential

Key responsibilities

Dell Operations develops and delivers solutions that enable clients to maximise returns on IT investments, drive efficiencies and reduce costs Working with highly skilled technical advisors on shifts that include evenings and weekends, you will

Identify issues, investigate root causes and recommend solutions to enterprise problems applying diagnostic techniques as necessary and keeping the customer informed throughout
Perform case management functions to keep cases up to date and accurate
Identify, research and input unique or recurring customer problems
Deliver best customer experience with complete ownership of resolution in quick time
Work in variable shift rotations with flexibility

Essential requirements

Bachelors Degree or equivalent experience
Excellent knowledge of server and storage hardware
Knowledge of networking (including WAN topology; mixed LAN and WAN operating system environments; DNS, WINS and DHCP; firewall solutions and network load balancing) and current Server Operating systems (such as Windows, Linux or UNIX)
Strong customer focus and communication skills
Proven track record in maintaining and enhancing skill(s) level(s) according to future technology trends

Desirable requirements

Relevant industry certifications (such as A , Storage , CCNA or VMWare)
Multi lingual Preference German/Italian/Spanish


Our people are the most critical component of our long-term success and their health and wellbeing are our priority You will enjoy a comprehensive, locally competitive benefits package

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate Dell will not tolerate discrimination or harassment based on any of these characteristics

Job Family Product-Services Global-Services Job ID R030935

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 20th Feb 2020

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