• Enterprise Systems Specialist Jobs in Bangalore,India - 25179185

  • AUTODESK

Job Description:

Support Services Autodesk
Support Services (PSS) is a dynamic team of product, industry, and workflow experts responsible for delivering our Enterprise Priority Support services to our most strategic customers We provide technical guidance, analytics, thought leadership, and hands-on, root-cause problem resolution to help and inspire our enterprise customers to maximize the business value and adoption of their technology investments

PSS is part of our Customer Success organization and our 2000 person Worldwide Field Operations division

Position Overview
Are you passionate about customers and helping them optimize the IT infrastructure they rely on to imagine, design, and make a better world Do you pride yourself in being the go-to person for the toughest, most complicated IT issues Are you obsessed with finding new and improved ways to use technology to solve business problems If yes, you may be a good fit for Autodesks Customer Success Organization

The ideal candidate has practical experience and a working knowledge of a wide variety of IT domains In this role, you will partner with our most strategic enterprise customers to ensure their IT infrastructure is optimized for the best possible experience with Autodesk products and services

Responsibilities
Establish and maintain working relationships with enterprise customers; act as their trusted technical advisor
Proactively partner with enterprise customers to ensure successful deployments and performance of Autodesk cloud and desktop products
Use your deep knowledge of our customers environments to resolve issues in a timely manner
Perform root cause analysis and implement strategies to reduce recurrence of related issues
Partner with other specialists to support the technology breadth and depth needed by our strategic customers

Minimum Qualifications
3 years experience administering or supporting Windows Desktop and Server infrastructure, including Active Directory and Group Policy
Working knowledge of on-premise (VDI) and hosted (DaaS) virtualization technologies (Citrix, VMWare, Azure, AWS, etc)
Strong understanding of internet and network infrastructure technologies (DNS, DHCP, TCP/IP, routing and network security)
You have hands-on experience with application deployment packaging and distribution using SCCM, GPO, Altiris and other common deployment tools and methods
Working knowledge of Identity Management and SSO
Experience scripting using VB, PowerShell, NET, C, or C
Demonstrable troubleshooting and analytical skills
Excellent facilitation and communication skills
Ability to convey complex technical details coherently to a live or virtual audience
Strong work ethic, craftsmanship, and quality standards

Preferred Qualifications
Experience administering Autodesk applications in an enterprise environment
Experience with FlexNet License Manager and/or FlexNet Manager reporting
You have done technical consulting or technical project delivery for large, demanding clients
MCSA/MCSE certifications in Windows, Windows Server, Cloud, Productivity, or Mobility
Customer success experience

The Ideal Candidate
You focus on the customer You build strong customer relationships and gain insights into their needs You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
You value accountability You follow through on commitments and make sure others do the same You act with a clear sense of ownership, taking personal responsibility for decisions, actions, and failures You establish clear responsibilities and processes for monitoring work and measuring results, including opportunities to give and receive feedback
You have courage You have the passionate self-belief and trust necessary to be bold and brave in your actions to take controlled risks and encourage others to challenge your ideas, and delivery strong results
You work cooperatively You are comfortable working with colleagues at all levels and from all over the world to achieve shared objectives You partner with othersrepresenting your own interests while being fair to others You easily gain the trust and support of others and credit others for their accomplishments and contributions
You learn by experimenting You are comfortable learning quickly when facing new situations and seek knowledge from inside and outside the Company You are comfortable taking on the challenge of a new task You experiment to find new solutions and extract lessons learned from successful and failed efforts

About Autodesk
With Autodesk software, you have the power to Make Anything The future of making is here, bringing with it radical changes in the way things are designed, made, and used Its disrupting every industry architecture, engineering, and construction; manufacturing; and media and entertainment With the right knowledge and tools, this disruption is your opportunity Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world

Customer & Product Support

At Autodesk, were building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law

To all recruitment agencies Autodesk does not accept unsolicited headhunter and agency resumes Autodesk will not pay fees to any third-party agency or company that does not have a signed agreement with Autodesk, Inc

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : System Administration
Salary : As per Industry Standards
Deadline : 20th May 2020

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