• Engr II-Systems Admin Jobs in Chennai,India - 25312623

  • Verizon Data Services India Pvt Ltd
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

What youll be doing

Responsibilities associated with the position include

Actively monitoring application performance and maintaining system up time, while troubleshooting customer reported software bugs from external support teams
Communicating with Customer Care Representatives, Field Installation Technicians, and Field Sales on resolving and answering escalated technical problems and issues
Detecting and diagnosing code-related issues
Collecting and documenting information about product performance, product application, problems, and failures
Developing and suggesting needed product improvements based on data collected
Facilitating conversations with product management to create a better customer service experience
Making improvements to existing product documentation and assisting in the development of internal as well as customer training materials
Resolving issues as soon as possible
Performing miscellaneous job-related duties as assigned

What were looking for

Youll need to have

Bachelors degree or one or more years of work experience
One or more years of experience in any ITIL process ticketing tool along with ITIL process awareness
One or more years of experience in Microsoft SQL
Knowledge of Linux and Windows operating systems
One or more years of experience with basic testing practices
One or more years of experience with NET development platform and related web technologies (eg, ASPNET, HTML, CSS, JavaScript, JavaScript Libraries, jQuery, C#, SOAP, REST Web Services)
Knowledge of Windows server environments (eg, Windows Services, Console Services, Event Logging and Viewing, Cross-Browser Debugging)

Even better if you have

A masters degree in Information Technology/Networking/Software Development
Three or more years in platform/application support or development
Two or more years of experience in monitoring activities
AWS infrastructure certification
ITIL Foundation certification
Experience in incident and problem management processes
Knowledge of MySql
Knowledge of CRM systems, Salesforcecom, and coding tools (eg, JIRA/Greenhopper, Tortoise SVB)
Knowledge of application monitoring tools (eg, AppDynamics, OpsManager, NewRelic)

When you join Verizon

Youll have the power to go beyond doing the work thats transforming how people, businesses and things connect with each other Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity Our connected solutions are making communities stronger and enabling energy efficiency Here, youll have the ability to make an impact and create positive change Whether you think in code, words, pictures or numbers, join our team of the best and brightest We offer great pay, amazing benefits and opportunity to learn and grow in every role Together well go far

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

Key Skills:

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