• Other Haryana

Job Description:

*

Working at Technical Assistance Centre & Resolving network issues of Enterprise customers and ISPs

Qualification BE/BTech/ME/MTech

Experience 1 year to 3 years

Job Location UNOC Manesar

Job Type Regular

Job Responsibilities

Troubleshoot Level 1/2/3 network issues of enterprise customers and ISPs (US/CAN region)

Achieve all the defined metrics & SLA

Effective engagement with customer (written & verbal) & ensure Customer Satisfaction

Proactive involvement of Technical Leads / Management in resolving critical issues

writing Tech documents covering best practices and Troubleshoot approaches for a product/issue

Mentoring of New Hires

Skills Required

Essential

Prior troubleshooting experience

Willing to work in 24*7 Support (Including Night Shifts)

Prior experience of Voice based technical support

Excellent communication (written & verbal) skills

Skill Sets

Optical OTN (G709), SONET/SDH, WDM, TDM Synchronizing Principles, DCN design & WDM

Resiliency mechanisms Control Plane, 1+1, SONET/SDH Control Plane, MSP, SNCP, BLSR, UPSR

Carrier Ethernet Services like E-LINE, E-LAN, E-TREE, VLAN (8021Q, QinQ, 8021ah, 8021ay), Ethernet Ring Protection (G8032), RPR, STP, RSTP, MSTP, MPLS-TP, Pseudo wire, QoS & Traffic Engineering CFM, OAM, Y1731, RFC 2544, Sync-E

Understanding of NMS/EMS architecture, OSS Integration

Fluent in the English language

Should be able to articulate technical issues / solutions to internal / external customers

Accountable and open to constructive feedback

Demonstrate best practices in customer facing and interpersonal communications skills

Have a working knowledge of communications with email, telephone, wireless devices, text messaging and PC based Windows/Microsoft software applications suite (Word, Excel, etc)
,

Profile Summary:

Employment Type : Full Time
Salary : Not Disclosed
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Bharti Airtel Limited

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status