Job Description:

Job Summary Engineer Storage & Backup for a world leading Pharmaceutical company which operates in over 100 countries and is headquartered in the United Kingdom You are expected to work as an Engineer for a large infrastructure support and maintenance function, spanning several continents

You should possess broad functional knowledge in his/her domain and technical knowledge in relevant Storage and Backup operations You should have proven expertise in working within a team for Storage & Backup operational support and remediation activities

The Engineer will be responsible for the troubleshooting/break-fix incidents/changes primarily on Storage Technologies with additional backup technologies

Job Description Role and Responsibilities

An Engineer will be accountable for meeting the delivery targets set by management
Responsible for ensuring that delivery is within and better than prescribed SLA levels and help establish processes for continuous service improvement
Support, maintain & improve user experience in Storage / Backup
Deliver accurate, timely diagnosis & rectification of users incidents
Resolve or escalate incidents/problems/SR per established procedures
Work proactively to ensure prompt resolution of support cases & the highest possible levels of customer satisfaction along with minimal production impact
Work within an ITIL environment for Change and Incident management
Working on incidents raised by alerts/service desk/end user Working on service fulfillment request through a service catalog,
Good working knowledge of NetApp storage (7 modes and C mode), Brocade switches and Hitachi / HP Storage and Commvault backup technologies
Strong Knowledge Storage (provisioning and troubleshooting)
Understanding of True Copy/Flash Copy / Snap mirror
Deep understanding of the file system and CIFS/NFS protocol to debug and analyze the problem
Good knowledge of handling Storage tools like DFM, OCUM, WFA, 7MTT, etc
Commvault backup administrator In-depth knowledge on Commvault v9, v10, and V11 application
Understanding about Backup architecture, and storage repositories
Maintain backup policies and standard Storage Retentions
Additional experience related to Networking / Windows / Unix OS / Cloud is highly desirable
Deep understanding of Incident problem and change management process and knowledge on ticketing tools like Service Now

Essential Skills and experience 4-6 years overall experience in NetApp/Hitachi/HP Storage administration
4 years experience in service management - internal team or external suppliers
Operational experience in storage domain with respect to managing Incidents, Problems, changes and capacity management aspects
Experience and ability to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7
Ability to work effectively in a matrix organization is important
Experience in team management, conflict resolution / arbitration
A self-starter with high levels of drive, energy, resilience and a dream for professional excellence
Ability to analyze requests or issues and deliver the best possible solution
Ability to prioritize, re-schedule or adapt to changes
Ability to collaborate across the different technology towers
Ability to multi-task in a dynamic environment
Evidence of a strong customer focus
Excellent communication skills (written, oral and presentation) - Spoken English
Strong organizational skills
Ready to work in a 24/7/365 environment with rotational shifts (APAC, EMEA, US)
ITIL V3 Certification Preferred

Desirable Skills and experience Preferred candidate with knowledge in Backup / Windows / Linux is plus
Knowledge in Python, Perl or any other language
Understanding of Automation, Artificial Intelligence, Machine Learning is an advantage
Good knowledge of Incident Management/Change management/Problem Management processes
Experience working in a globally distributed team
Knowledge in ticketing system like Remedy, SNOW
Able to grasp and understand new technological trends/concepts
Good experience in using Microsoft Visio
Must possess good problem solving and interpersonal skills
Must excel in working in a team environment

We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Engineer - Storage

Information Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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