Job Description:

Job Summary

Network Engineer for a world leading Pharmaceutical company which operates in over 100 countries and is head quartered in the United Kingdom The candidate is expected to work as a network engineer for a large Network support and maintenance function, spanning several continents
The candidate should possess broad functional knowledge in his/her domain and technical knowledge in relevant network operations The candidate should have proven expertise in working within a team for Network operational support and remediation activities
The Network Engineer will be responsible for the troubleshooting/break fix incidents/changes primarily on Cisco Technologies with additional Load balancer, Wireless services

Job Description

Role and Responsibilities

As a network engineer, will be accountable for meeting the delivery targets set by management
Responsible for ensuring that delivery is within and better than prescribed SLA levels and help establish processes for continuous service improvement
Support, maintain & improve user experience in network connectivity
Provide accurate, timely diagnosis & rectification of users network faults
Resolve or escalate incidents/problems/SR per established procedures
Work proactively to ensure prompt resolution of support cases & the highest possible levels of customer satisfaction along with minimal production impact
Responsible for tracking and progress-chasing of incidents to conclusion & in-line with SLA and quality standards
Work within an ITIL environment for Change and Incident management
Working on incidents raised by alerts/service desk/end user Working on service fulfillment request through service catalogue,
Performing Network L2 activities like end-to-end network troubleshooting, syslog analysis, handling the critical devices backup, network devices hardening audit, etc,
Handling incidents from monitoring team, troubleshooting it and if required escalate it to next level
Handling incidents/SR related to LAN/WAN/Wireless/Firewall/Load balancer/Riverbed from around the globe
Work along with onsite network engineers to perform any Layer 1 troubleshooting
Prepare network report for the daily/weekly/monthly management meeting
Raising Emergency change and implementing the changes after necessary approvals
Raising expedite change for P3/P4 incident breakfix and implementing the changes after necessary approvals

Essential Skills and experience

A minimum of a bachelors Degree is required, MS or MBA preferred
4-6 years experience performing various tasks in Network Operations, Troubleshooting
4-6 years experience in configuring/administrating Cisco routers, Switches, Firewall (ASA/Checkpoint/Palo alto)
Skills -LAN/Switching Cisco Catalyst series switches Cisco VSS technology, Nexus switches
Routing Intelligent WAN (iWAN) technology, Handling Cisco ISR/ASR routers, knowledge in dynamic routing protocols
Security Good knowledge in ASA, Checkpoint, Palo alto firewalls
Load balancer Knowledge on Netscaler/F5/Radware loadbalancer
Tools Experience in any of one troubleshooting tools like Netbrain, Netscout or any other equivalent tool Experience on any of one NMS tools like cisco works, EMC SAS, HP openview etc Experience on any of one Log analysis tools like Cisco mars, Splunk, Kiwi or other equivalent
Ready to work in 24/7/365 environment with rotational shifts (APAC, EMEA, US)
Excellent communication skills, both written and verbal with excellent presentation skills

Desirable Skills and experience

Preferred candidate with strong routing knowledge/Firewall devices from ISP environment
Knowledge in Python, Perl, TCL or any other language
Understanding of Network Automation, Artificial Intelligence, Machine Learning & Neural Networks is an advantage
Good knowledge of Incident Management/Change management/Problem Management processes
Experience working in globally distributed team
Knowledge in ticketing system like Remedy, SNOW
CCNA(R/S or Security) certification required CCNP/CCSA/CCSE and ITIL certifications are added advantage
Able to grasp and understand new technological trends / concepts
Good experience in using Microsoft Visio
Must possess good problem solving and communication skills
Must excel working in team environment

Engineer - Network

Information Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Hardware : Hardware Products & Services
Role : Switching/Router
Salary : As per Industry Standards
Deadline : 19th Feb 2020

Key Skills:

Company Profile:


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