• Engineer II - Computer Operations Support Jobs in Washington Dc

  • Verisign, Inc
  • Washington Dc

Job Description:

Engineer II - Computer Operations Support - 00005358


Verisign, a leader in domain names and internet infrastructure, enables internet navigation for many of the worlds most recognized domain names Verisign enables the security, stability, and resiliency of key internet infrastructure and services, including providing root zone maintainer services, operating two of the 13 global internet root servers, and providing registration services and authoritative resolution for the com and net top-level domains, which support the majority of global e-commerce To learn more about what it means to be Powered by Verisign, please visit verisigncom

Verisigns Global Service Desk(GSD) is seeking a Computer Operations Support Engineer II to address all internal employee and contractor technical concerns across a wide array of internal services and products The employee will be responsible for systems engineering and administration across Verisigns multi-platform environment

Duties and Responsibilities

Respond to requests for technical assistance in person, via phone and electronically
Analyze and resolve complex problems associated with IT systems, applications and software integration
Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs
Provide Tier 1 support to end users for any Windows, MacOS and Linux hardware and software issues
Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof
Install and maintain technology assets including PCs, printers, network equipment, and software
Analyze system logs and identifying potential issues with computer systems Collaborate with the Engineering team when additional information is needed to perform root cause analysis
Analyze issues and spot recurring trends utilizing Splunk and other analytic tools
Operate, maintain, and provide engineering support and administrator functions, including active directory services
Create, improve, and implement documentation of new and existing policies, procedures, and processes


Required Bachelors degree or equivalent experience

5 years direct service desk experience

Certifications (CompTIA A , CompTIA Network ) or equivalent experience in hardware and software troubleshooting

Proficient troubleshooting and knowledge of Microsoft Windows (7 & 10), Apple MacOS 1013 , Apple iOS 12 , Microsoft Office 365

Experience in basic systems administration within Active Directory, Exchange, JAMF Pro, SCCM, & VMWare

Preferred Experience with Linux (CentOS), AirWatch MDM, Oracle, Service Now, and JIRA ticketing systems

Certifications in Cisco CCENT and Cisco CCNA

Job Type Regular

Primary Location United States-Washington DC Metro-Virginia-Reston

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Verisign, Incarfix

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