• Engineer 2 Jobs in Bangalore,India - 25300949

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  • 6 - 8 Years
  • Posted : above 1 month

Job Description:

Engineer 2 Location Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID 1086474
Job Type Full-Time

General Description

Engineer 2 - Monitoring Tools

Job description

JCPenney is looking for a passionate, results-oriented Monitoring Associate Engineer to support our rapidly evolving and expanding Monitoring teamThis Monitoring team is highly engaged with the development, architecture, testing and product teams to ensure our systems are built with the highest quality standards, in an agile/fast-paced environment Also involves investigation and analysis of recurring incidents, patterns, system health, version upgrades and other activities Associate Engineer will partner with other Key Stakeholders, including Stores, Field Operations, IBO, Non-stores, Engineering, Merchandising, Distribution Centres, Corporate Head Quarters, Enterprise fulfilment, Marketing, Site Operations, Content Management, and others in requirements gathering, configuring, resolution of bug fixes and other tasks on a regular basis


This team works across a multi-platform, multi-distributed environment, to ensure uninterrupted technology performance and timely messaging of service impacting events

In this role, you will own refining requirements for monitoring and event management tools and participating in the development, implementation, and day to day activities associated with the JCP monitoring and event management toolset and platform

Design, develop and deploy various monitoring solutions

Understand end to end Infrastructure and associated business processes

Evaluate various monitoring solution available in the market suitable for JC Penney requirements

Ensure monitoring solutions are developed and deployed to take care of current and future needs of TOS

Develop functional procedure and system documentation as needed

Develop dashboards for IT operations, production support, app/dev teams, as well as executives

Analyse and identify thresholds to establish meaningful alerts

Integrate monitoring tools with 3rd party service solutions eg ticketing, CMDB, etc

Configure and maintain infrastructure and APM monitoring suites

Configure and maintain external synthetic and RUM

Work with infrastructure teams to establish baseline monitoring and thresholds for core technologies

Work with application teams to create custom alerts for critical applications

Work with various teams to understand transactions that need to be monitored and develop solutions to meet those requirements

Perform configuration, tuning, and troubleshooting of monitoring platform

Manage the monitoring solution with the help of the team working as per the design

Ensure the current monitoring tools, solutions and operations are running on a day to day basis in an automated way

Develop solutions that improve root cause analysis effectiveness and correlation of events

Provide technical expertise to support interpretation of data captured by monitoring solutions

Ensure improvement opportunities including automation and aggregation are identified to improve monitoring capabilities in a continual basis

Upgrade and patch monitoring tools minimizing technical debt within environment

Support activities that ensure that monitoring infrastructure meets all security and compliance requirements

Develop Operational Dashboard & Reporting for the identified E2E Business Process KPIs

Manage & Run E2E monitoring solutions on a Day2Day Basis

Drive Daily Operations, Part of Critical Situation teams, analysis on existing incidents, Problem Management & build CR backlogs

Drive improvements within landscape and business processes Work closely with JC Penney services Teams, Business process owners & Partner Teams

Interacts with customers, developers, architects and requestors to identify scope of work

Assist with the creation of training materials, development activities and automation practices to advance team capacity

Ensure performance test strategy & performance tests enable our systems to operate over anticipated production volumes

Drive and foster innovation with toolset to increase team productivity, and deliver faster

Delivery of bug fixes and operational break fixes seen within the environment

Responsible for supporting KTLO activities such as

Version Upgrades

Functional changes

Documentation updates

Analyze, define, develop, test, and implement monitoring standards for systems and platforms

Develop, implement, and customize management packs, monitors, rules, alerts, thresholds and dashboards

Implement a multi-layered approach to the monitoring of the JCP systems including the physical host, operating system, services, application, interfaces and application experience

Create and maintain documentation as it relates to monitoring configuration, mapping, processes and services, including operational processes and procedures

Participate in the transition process of newly monitored systems to operational teams

Monitor service requests and work orders for the group and ensure they are addressed in a timely manner

Assist in troubleshooting production issues by providing insight into system health through the use of JCPs suite of monitoring tools Help determine the root cause of issues and understand proactive monitoring/alerting opportunities

Ensure the team and broader JCP organization understands and applies the established processes, policies, standards and procedures

Assist in inventory and asset management in cloud, data centers and office locations

Recommend best practices, monitoring tools, dashboards and other interfaces to further mature the JCP enterprise monitoring capabilities

Core Competencies & Accomplishments

At least 6 - 8 years experience with multiple hardware platforms, integrated information management and monitoring systems

Highly driven, energetic, flexible, resourceful & ability to multitask

Clarity of thought and vision

Experience in the administration, maintenance and configuration of monitoring services in tools including Splunk, CA Wiley, SolarWinds preferred

Experience with monitoring Linux, Windows, virtualization stacks, databases, storage and networking devices

Experience with additional Open Source monitoring tools is a must (Grafana, Prometheus, ELK, Hobbit etc)

Experience managing Hypervisors (ESX, Hyper-V, Xen)

Experience monitoring Microsoft platforms (WMI and/or WinRM, Active Directory, Exchange, Lync, IIS, SQL Server)

Experience with web servers and application stacks (Tomcat, JBoss, Nginx, Apache)

Scripting skills (eg, Bash, Perl, Ruby, Python)

Experience integrating monitoring solutions with AWS (Flow Logs, CloudTrail, CloudWatch, GuardDuty)

APM tools (AppDynamics, Dynatrace, New Relic, etc)

Log Management (Splunk with knowledge in ITSI and ITOA)

Network Monitoring (Thousand Eyes, DCRUM, SevOne)

Job Title Engineer 2
Location Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID 1086474

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Retailing
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 02nd Jun 2020

Key Skills:

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