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  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Nature of Work
Candidate will be responsible for managing named customers relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain EM works closely with CRM and Delivery Head to meet the business goals and targets KRA will include
Business related task
Acts as a SPOC between the Customer and Newgen (both delivery and account management teams)
Positioning Newgens Product and/or services to the customers
Identify continuous growth opportunities for new business as per account expansion target
Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment
Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target
Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary
Build proposals for the new opportunities and involve CRM / Business Head, as needed
Create, review and periodic update of all opportunities at Salesforcecom
Follow the OEA process and guidelines
Build relationship with Key Decision Makers as well as Users
Customer Satisfaction
Manage customer satisfaction and ensure high customer satisfaction
Ensure for every delivery Client Sign-Off and acceptance are in place
Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers, both)
Customer Retention
Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition
Implementation Task
Responsible for the end to end delivery takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates
Lead or step in as a System Analyst, whenever required
Manage and participate in operational issues related to a specific engagement in terms of technical and delivery issues
Collection
Billing/ Contracting/ Raising of bill/Collection of Payment from the customer as per the agreed terms and timeline

Required Candidate profile

Qualification and Experience
MBA and/ or engineering from a premier institute
5 to 8 years of overall experience including post MBA experience of 3+ Years in Delivery, Account Management, account mining, Project management, Client Engagement or Presales
* Candidate must have experience of Working in US region with B1 Visa
Identify new sales opportunities within existing accounts by up-selling and cross-selling
Must have experience in Key account management (Account Retention, Sales, Supply, Service, Payment Collection, Increasing Profitability)
Skillset Required
Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM/ BPM practices
Strong customer orientation and ability to establish and maintain effective work relationships at all levels
Ability to gather and analyze data and draw logical conclusions
Thorough understanding of Project Management methodologies and tools
Good analytical capabilities and excellent time management skills
Excellent oral and written communication skills including presentation skills
Must be comfortable working with and cross-functional teams
Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account Will carry an annual billing target
Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer
Strong customer Focus & Ability to establish and maintain effective work relationships at all levels
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Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 08th Apr 2020

Key Skills:

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