• Engagement Lead / HANA Enterprise Cloud Jobs in China - 25174989

  • SAP Labs Pvt Ltd
  • China

Job Description:

City Dalian, 21, CN

Company SAP

Requisition ID 234781
Work Area Information Technology
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives


The Customer Facing Unit (CFU) is a global team as part of the SAP HEC Delivery Services organization We oversee all aspects of the Hana Enterprise Cloud and SAP S/4HANA Cloud, single tenant edition customer engagement from the point of sale throughout the entire lifecycle providing commercial, project and technical operations expertise

The CFU governs our customer relationship management while advocating for the customer and bringing the power of HEC to enrich customer experience We provide coordinated communication at all levels with our customers and stakeholders with a major focus on securing renewals

The CFU functions in a coordinated way with a unified face to the customer The Engagement Lead, Project Lead and Technical Lead work as a team to serve and delight our customers providing quality remote and on-site services and activities to fit the customers need and complexity

HANA Enterprise Cloud (HEC), SAP S/4HANA Cloud, single tenant edition (STE) is the SAP system logon warranty type Private Managed PaaS

SAP System Logon Warranty - To guarantee from DC Operations to SAP system log-on with SLA

Private Customers SAP systems in a dedicated network environment and run it in a customer-specific planning maintenance frame

Managed PaaS About 1,000 tasks required to build and operate SAP product specific are provided by SAP yourself In addition, about 40 tasks related Application are provided for STE

Japan is the No1 country in APJ ranking by the number of active contract customers of HEC/STE You will continue to see the speed of growth As the scale grows, we will expand a team in Dalian

HEC/STE is a cloud business that provides SAP Core solution (SAP ERP, SAP S/4HANA) which is the mission critical systems You can build your career at the center of your SAP Cloud business and as a part of SAP global team since the HEC/STE service is delivered globally, you can have a lot of chance to collaborate with the team in global

Engagement Lead Role

Primary point of contact for non-technical topics for the customer
Strengthens the customers strategic IT development
Provides transparency about progress and KPIs of the HEC account
Supports continuous process optimizations and strengthen collaboration with SAP HEC

Key Responsibilities

Drive the alignment on Goals, expectations and Projects in collaboration with customer
Be responsible for validating the Delivery of the contractually agreed Services
Oversee the HEC projects financials and margin development
Overview the Controlling and Cost calculation for the HEC account
End-to-end primary point of contact for non-technical topics for the customer and customers ambassador within HEC
Cooperation with SAP internal Teams to ensure customer success
Provide transparency About Progress and KPIs of the HEC account



Communication skill via Telephone and Mail in Japanese
Deep understanding of SAP system operations and infrastructure architecture
Inclusive and collaborative driving teamwork and cross-team alignment
Problem solving mentality leveraging internal and/or external resources
Language - Native level Japanese is required Business level English is required


3 years of experience in providing services to Japanese customers using Japanese
Experience in working with resources abroad in English
Experience in SAP Basis support or consultant
Experience in project management for infrastructure related project



Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment Cloud, ERP, SAP, Relationship Manager, CRM, Technology, Customer Service

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 20th May 2020

Key Skills:

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