• Energy Customer Insights Manager Jobs in United Kingdom

  • Shell Pvt Ltd
  • United Kingdom, Uk

Job Description:

Energy Customer Insights Manager



United Kingdom

Job Description

Were looking for a senior strategist, with expertise in exploring and driving customer insights, and a passion for putting the customer at the centre of our business With a host of career development opportunities to discover, from a supportive, global company

Where you fit

Youll be part of the Energy Solutions marketing team in New Energies, with a focus on providing customer insights that will support B2C and B2B marketing strategies across key markets worldwide

Shells New Energies is leading the way in the energy transition, with a commitment to a low-carbon future, and an overall aim to power progress through cleaner energy solutions Our Energy Solutions team plays a vital part in this mission, by guiding our customers towards a better energy future for their home, business or community

As Energy Customer Insights Manager, youll be supporting customer insights initiatives in our B2C and B2B business areas where we aim to deliver significant value to residential and large business customers through innovative and cleaner energy offers

Whats the role

Youre going to be pivotal to our new energy mission leading and managing the customer insights agenda and working closely with our B2C and B2B marketing and product strategy teams, exploring and identifying the key influences and customer needs that will drive our future marketing activity, and translating your observations into meaningful business ideas and implications

Youll embrace a wide range of responsibilities, from informing longer-term innovation and ensuring Shell is up to date on the latest customer and market energy trends, to designing and leading studies to support business decision making

Inquisitive and a strong self-starter, youll confidently put your opinion forward, as you actively nurture strong stakeholder relations and seek cross-business opportunities across Shell to strengthen a seamless customer experience of the Shell brand


What we need from you

We want to talk to men and women with seasoned experience in customer insights, ideally with experience in both client and agency businesses, skilled at identifying customer insights translating them into actionable business implications Beyond that, were keen to see as many of the following attributes on your CV

Skilled in linking insights to commercial opportunities and make recommendations how to activate against these
Comfortable with change and a fast learner, you have experience in agile and innovative ways to introduce customer insights into new and growing business areas
Experience leading complex large multi-national insight projects spanning a wide range of methodologies and diverse countries
Able to thrive in a complex multinational matrix organisation where many key stakeholders will be based in other countries
Confident managing both large and boutique agency partners
Experience in the Energy market and / or smart tech related industries will be a significant advantage

Company Description

Shell started operations in the United Kingdom more than 110 years ago Since then we have grown into a leading innovative oil and gas company that rewards its employees by investing heavily in their careers and learning Our people are our greatest asset, and our commitment to your career will see you thrive in a work environment that offers an industry-leading development programme When your ideas travel, Shell will benefit and innovation will thrive Shell has a key role to play in helping meet the UKs growing energy demand, whilst using innovative technologies to develop cleaner energy We are the largest FTSE 100 company in the UK by market capitalisation, and make a significant contribution to the UK economy As well as processing 35 PERCENT of the gas coming into the UK, we serve more than four million customers at our filling stations each week Shell employs some 6,400 skilled staff as well as many contractors

An innovative place to work

Theres never been a more exciting time to work at Shell Everyone here is helping solve one of the biggest challenges facing the world today bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change

Join us and youll add your talent and imagination to a business with the power to shape the future whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard Here are just some of the ways were nurturing an inclusive environment one where you can express your ideas, extend your skills and reach your potential

Were creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles Feel free to let us know about your circumstances when you apply and well take it from there
Were closing the gender gap whether thats through action on equal pay or by enabling more women to reach senior roles in engineering and technology
Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity
We consider ourselves a flexible employer and want to support you finding the right balance We encourage you to discuss this with us in your application

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice

Were huge advocates for career development Well encourage you to try new roles and experience new settings By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible


Please note We occasionally amend or withdraw jobs and reserve the right to do so at any time, including prior to the advertised closing date

Before applying, you are advised to read our data protection policy This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/ Group companies around the world

The Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Anyone who demands such a fee is not an authorised representative and you are strongly advised to refuse any such demand

is an Equal Opportunity Employer

Employment Type

Full Time


Upstream & IG Commercial

Work Location

London - Strand

No of Positions


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Petroleum/Oil and Gas/Power, Projects/Infrastructure/Power/Energy
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Shell Pvt Ltdarfix

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