Employee Technology Experience - Tech Bar Lead - India Jobs in Bangalore,India - 25159969

Job Description:

Employee Technology Experience - Tech Bar Lead - India Req # 190049050

Location Bangalore East, KA, IN

Job Category Technology

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do Together, youll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions Youll work in a stable, resilient and secure operating environment where youand the products you deliverwill thrive

As a member of our Technology Operations team, your initiative and creative problem-solving will help propel global innovation in technology and business Working with a team of motivated collaborators, youll develop and implement strategic technology solutions, ensuring the successful integration of network system and applications servers into existing and new technology infrastructures Youll play a key role in the care and support of customers, including proactive incident monitoring In addition to valuable on-the-job experience, youll receive coaching, mentorship and a host of other development opportunities to advance your career at the firm and beyond

This role is part of our GTI Employee Experience team that will be supporting our highly visible internal Tech Bar strategy and build out This team provides employees with concierge style service, along with hardware & software support, guidance, tips, demonstrations and marketing of the firms latest products, tools and services It is important that the candidate demonstrate an ability to think strategically, execute with precision under pressure and manage all customer interactions with a high degree of client satisfaction

This role requires a wide variety of strengths and capabilities, including

BS/BA degree or equivalent experience

Advanced infrastructure project, operations systems and data analytics knowledge

Proficiency in one or more of the following Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, Security

Understanding of technology offerings and businesses supported

Ability to identify problems, troubleshoot and deliver strategic solutions to clients

Genuine interest in continuous feedback, learning and growth opportunities

Effective collaboration and communication to achieve common goals and maintain a company standard of excellence

Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis

Strong analytical and problem resolution skills

Advanced knowledge of performance metrics and reporting, technical problem resolution and risk management

Experience gathering and analyzing data to effect meaningful change in areas that need improvement
Advanced knowledge of architecture, design and business processes
Ability to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs
Expertise prioritizing customer experience, reviewing feedback, hosting customer forums and focus groups to proactively address the needs of the customer
Drives Performance and develops teams Recruit diverse talent, run disciplined performance reviews and regularly collaborate and check-in on priorities to help focus on key results
Ability to effectively collaborate with Peer group to identify and highlight best practices in support through continuous assessment, and elevating process and product recommendations to senior managers

When you work at JPMorgan Chase & Co, youre not just working at a global financial institution Youre an integral part of one of the worlds biggest tech companies In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development Our $10B annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry

At JPMorgan Chase& Co we value the unique skills of every employee, and were building a technology organization that thrives on diversity We encourage professional growth and career development, and offer competitive benefits and compensation If youre looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you

If youre interested in work that makes a difference, then apply today

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