• Ellucian Colleague System Administrator / DBA- REMOTE Jobs in United States Of America

  • Ellucian
  • United States Of America, Usa
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Ellucian designs technology that powers the educational mission of colleges and universities around the world Inspired by that goal, Ellucian employees thrive as part of a high-performing global team committed to delivering a modern, connected, industry-leading experience for todays students and higher education institutions More than 2,500 institutions in 50 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning

Position Title Cloud Colleague Assurance Application Administrator

Location Remote

Company Profile

Ellucian, an enterprise SaaS/Cloud Technology company disrupting the Higher Ed community as the largest provider of ERP systems, and cloud services market We are exclusively focused on serving Higher Education; providing flexible & scalable hybrid cloud solutions that help colleges and universities improve & enrich the education experience by providing a fresh, modern, and more connected experience for both student & faculty Our solutions are all Cloud-ready, all tied together with a first-of-its-kind data model and technology platform

The Cloud Services group has a proven track record of delivering exceptional services to clients around the globe We are seeking an experienced, detail-oriented, and motivated Application Administrator to join our Colleague Assurance Team Our team is responsible for delivering high performance, high availability, and high stability Cloud applications to our clients by maintaining troubleshooting, tuning and configuring their entire technology stack including the Colleague ERP running on both the Linux and Windows/SQL platforms, Tomcat and IIS front-end applications

Job Responsibilities

The Applications Administrator will play an integral role in the success of the group Specifically, s/he will be responsible for

Incident Management

Resolve incidents that Associate level cannot resolve
Resolve incidents that escalate due to duration or impact
Engage Engineers when they are unable to resolve incidents/issues
Document steps taken to troubleshoot and resolve the incidents
Respond to tickets promptly (meeting SLOs)
Use and contribute to knowledge management documents
Scope method of procedures

Planned Work

Execute planned work as scheduled
Complete necessary pre-work to ensure planned work is completed successfully, on time, and within customer planned window
Follow and recommend improvements to runbooks for common tasks
Troubleshoot and resolve assigned problem tickets
Script to automate common, repeatable tasks across the supported products and technologies
Conduct root cause analysis for performance and the instability issues in the application
Develop and document processes, methods, procedures, and tools for diagnosing software defects & problems with commonly performed tasks
Manage multiple projects simultaneously and able to adapt to changing business goals
Analyze changes in newly released applications and updating the existing documents, processes, methods, procedures, and tools to work with these changes
Subject matter expert in providing detailed planning information to project coordinators to assist in the planning of service requests, implementation steps, corrective actions, upgrade recommendations and optimization steps for Ellucian technologies and products
Engage in continuous learning and adoption of new concepts, technologies, and problem-solving techniques
Participate in the weekly on-call rotation with the other team members to resolve critical production application issues that are escalated from the Monitoring team after hours and on weekends

Problem Management

Report problems when incidents are recognized repeatedly at a given customer or across multiple customers
Troubleshoot and resolve assigned problem tickets

Required Skills

Minimum of 5 IT experience in a large-scale environment
Minimum of 3 years experience in installing, configuring, troubleshooting, and tuning a major network application with a database backend and web front end
Windows and Linux system administration
Microsoft SQL server administration
IIS and Tomcat administration including security and SSL
PowerShell scripting
General advanced troubleshooting skills including debugging network, security, SSL, AD, database and application errors
Experience with Single Sign-on Configuration/Support (SSO) including the SAML protocol
ITIL Knowledge (Incident, Change and Problem Management) and related tools (ServiceNow)
A desire to resolve problems and not just incidents or events Possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it in the future
Works well with cross-functional global and remote teams
Demonstrate the ability to learn new technologies, methods, and tools quickly to meet our business requirements
Proven ability to collaborate with team members to achieve successful customer outcomes
Strong presentation, verbal and written skills, excellent customer service, as well as high attention to detail

Desired Skillset (Plus to Have)

Hands-on operational experience with Amazon Web Services (AWS)
Ellucian Colleague ERP Administration, installation, and configuration

Education / Certifications

BS (Computer Science/Engineering) or equivalent preferred Similar qualifications with adequate experience considered
AWS Certification, a plus

Ellucian is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor

INDREMOTE

#LI-JG1

Ellucian provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics In addition to federal law requirements, Ellucian complies with all laws governing nondiscrimination in employment in every location in which the company has facilities This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Ellucian expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status Improper interference with the ability of Ellucian employees to perform their job duties may result in discipline up to and including discharge

Nearest Major Market Los Angeles

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 09th Feb 2020

Key Skills:

Company Profile:

Company
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