E-commerce companies hiring for Escalation and social media Jobs in Bangalore,India - 25053503

Job Description:

Job Roles Customer Service Representative, Customer care executive, Process Associate, Social Media Executive, Inside sales

Education

Any Graduate/Post Graduate can apply

Undergraduates and candidates with backlogs can also apply

Job Type Full-time

Salary 200,00000 to 600,00000 /year

Job Purpose

The key purpose of this role is to build rapport both over the phone and email with the customers and to deal with all the queries raised by customer in a professional manner

Responsibilities

Handling incoming and outgoing telephone calls from both existing and prospective customers

To demonstrate an all-round knowledge of the companys products

Follow up to ensure that appropriate actions were taken on customers requests

Refer unresolved customer grievances or special requests to designated departments for further investigation

Contributes to team effort by accomplishing related results as needed

To ensure the timely communication of information to colleagues and line management

Maintain the company’s compliance standards and own compliance training

Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above

To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales

Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues

To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc

Experience

6-12months previous experience working in an International/Domestic process environment, undertaking a voice process is essential

6-12months previous experience working in Escalation/Social media handling

Knowledge

·Intermediate level skills in Microsoft Word and Excel are essential

·Formal Etiquettes of email and call handling is required

Location Tin Factory, Byapanahalli, Kormanagala, Marathalli, E-City

 

To get your Interviews Scheduled

Call HR Keerti 8951821966/ 9342266066

or

Walk-in to

Trident Corp Technologies

#24, 3rd Floor, CMH Road, Indiranagar II Stage, Bangalore-560038

Timings 930 - 430

Reference HR Keerti

Profile Summary:

Employment Type :	Full Time
Eligibility :	Any Graduate
Industry :	CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area :	Operations/Customer Service/Telecalling/Backend
Role :	Any Process - Domestic BPO Type, Any Process - Internat
Salary :	Rs 2.00 - 6.00 Lacs p.a.
Deadline :	10th May 2020

Key Skills: