• E-commerce companies hiring for Escalation and social media Jobs in Bangalore,India - 25053503

  • Trident corp Technologies

Job Description:

Job Roles Customer Service Representative, Customer care executive, Process Associate, Social Media Executive, Inside sales

Education


  • Any Graduate/Post Graduate can apply

  • Undergraduates and candidates with backlogs can also apply




  • Job Type Full-time

    Salary 200,00000 to 600,00000 /year

    Job Purpose

    The key purpose of this role is to build rapport both over the phone and email with the customers and to deal with all the queries raised by customer in a professional manner

    Responsibilities


  • Handling incoming and outgoing telephone calls from both existing and prospective customers

  • To demonstrate an all-round knowledge of the companys products

  • Follow up to ensure that appropriate actions were taken on customers requests

  • Refer unresolved customer grievances or special requests to designated departments for further investigation

  • Contributes to team effort by accomplishing related results as needed

  • To ensure the timely communication of information to colleagues and line management

  • Maintain the company’s compliance standards and own compliance training

  • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above

  • To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales

  • Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues

  • To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc




  • Experience

    6-12months previous experience working in an International/Domestic process environment, undertaking a voice process is essential

    6-12months previous experience working in Escalation/Social media handling

    Knowledge

    ·Intermediate level skills in Microsoft Word and Excel are essential

    ·Formal Etiquettes of email and call handling is required

    Location Tin Factory, Byapanahalli, Kormanagala, Marathalli, E-City

     

    To get your Interviews Scheduled

    Call HR Keerti 8951821966/ 9342266066

    or

    Walk-in to

    Trident Corp Technologies

    #24, 3rd Floor, CMH Road, Indiranagar II Stage, Bangalore-560038

    Timings 930 - 430

    Reference HR Keerti

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend
    Role : Any Process - Domestic BPO Type, Any Process - Internat
    Salary : Rs 2.00 - 6.00 Lacs p.a.
    Deadline : 10th May 2020

    Key Skills:

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