• DTDC - Zonal Channel Operations Manager - East Jobs in Kolkata,India - 25171401

  • DTDC

Job Description:

Position Zonal Channel Operations Manager - East

Experience 7-8 Yrs

Industry Courier & Logistics (First Mile & Last Mile)

JD

- ZCOM will lead the Complete Zonal Channel ops team and will be administratively reporting to the Zonal Ops head and Functionally to the National Channel Ops Head

Key Result Areas

1 Will be responsible for implementation of the Strategic Projects in his area within timeline

2 Would be responsible for implementation of all New Processes

3 Will take Cost Targets & will be responsible for Cost Monitoring in relation to Channel Partners

4 Identifying and recruitment of the Delivery Vendors in Vacant area & conversion of CPs in ADM as per the Ops Plan

5 Process training related to Channel Partners

6 COD Remittance / RTO / FAT monitoring as per the Target assigned

7 MIS & Analytics pertaining to service parameters

8 Coordination with Channel Accounts for all payment related issues of Service ( Pick up / delivery )

Key Performance Indicators (KPI)

Last Mile

1 Time gap of 30 mins from FDM preparation to Handover as per the specified cut off

2 FDM Volume Vs Smart Track ids - Local min 35 shipments, maximum 75 Out Station min 20 shipments, maximum 50

3 Real Time update - Local - 70% of cut off ( 2hours of handover )Outstation - 80% 6pm

4 Printed DRS - City - 75%, outstation 60%

5 FDM Vs Same day delivery - PEP 98%, Standard 90 %, E, com 75%, Remittance 100% of delivered shipments within 48 hours

First Mile

1 Online Booking PEP / NDX / Priority - Local CP 75% 0utstation 60%

2 RVP Local City - within 2 days 95%, outstation 80% 2 days

3 Capturing of Risk surcharge 75%

4 Accuracy in capturing the Senders and Receivers Mobile Number 70%

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 20th May 2020

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