• Dispatch Service Engineer - Unix/Linux/VMware Jobs in Overseas

  • ACZ Global Pvt Ltd
  • Overseas, International
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Role Dispatch Field Service Engineer

Purpose of Role

- The Dispatch Field Service Engineer performs on-site break-fix and IMAC activities associated with installing, maintaining and servicing computer-related products at customer sites covering 24x7 hours by using standard methods, techniques and tools applicable to the area in which they are working Equipment support includes Servers, Storage and SAN Switches, Laptops/Desktops Network/Wan optimization equipment, etc

Scopes and Responsibilities

- Provides hardware break-fix service and support for Servers, Storage, Networks, desktops, hand-held devices and laptops

- Installs and configure Servers, Storage, Networks, PCs/laptops and peripherals

- Install and setup OS and peripherals application

- Performs installs, moves, adds and changes as required

- Provides follow-up on problems or escalation

- Maintains a high degree of professionalism in actions and demeanor

- Ensures customer satisfaction throughout the service delivery transaction

- Helps team members and act as a backup on the requirement

- The responsibilities may change per business requirements and the candidate should be willing to adapt to the changes and processes

Experience, Knowledge and Qualifications

- Diploma or Degree in electronics or computer engineering with at least five (5) years of computer hardware break-fix service experience for Enterprise Server and Storage products, desktops and laptops

- Extensive experience supporting and building relationships with a range of clients & strong customer support experience

- Has strong experience working as part of a team and also working individually

- Willingness to work Overtime after hour/Sat/Sun/public holidays and 7x24 standby duty

- Willingness and ability to work in changing shifts on a regular basis and availability to work outside of 9 am - 9 pm window

- Proficient and experience in enterprise system/hardware troubleshooting and problem resolution, including Desktop/Laptop break-fix Which include multi-vendor hardware support for servers and storage device

- Experience in hardware break-fix servicing for storage devices such as DELL/EMC and NetApp is a prerequisite

- Knowledge and experience in supporting Microsoft OS, VMware, Linux, UNIX, etc is a prerequisite

- Familiar with Enterprise Backup application/s

- Relevant technical certification such as MCSE, VMware, CompTIA or Linux is preferred

- Excellent analytical and client communication skills

- Ability to achieve set calls per day target

- Willingness to travel to client locations every day, within the assigned city and outside the assigned city is a must

- Depending on the assigned location of work a private vehicle and a valid driving license is a prerequisite Typically this is required in locations like non-metro areas where access to local train/bus network is not available

- Ability to communicate (Read/Write) in English & Japanese preferred

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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