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  • 14 - 20 Years
  • Posted : above 1 month

Job Description:

Recruiting Company Profile

Origin Consultants Pvt Ltd has been retained by A Leading Name in the BPO / ITES Industry to identify a Director Technology Support to be based at Bangalore / Bengaluru

As Director Technology Support your responsibilities include the following

Responsible for the day to day leadership of the end user services functions comprised of Service Desk, Desktop Support and ITIL support functions including Incident Management, Problem Management, Change Management, Configuration Management and ITSM Tools
Responsible for managing a team of IT managers and support specialists providing efficient support to end users of technology services
Lead day to day operations for corporate service desk, corporate desktop support and ITIL support teams Provide leadership in creating improved technology support operations Provide strategic and tactical direction to technology teams and strategic partners to create and operate service oriented operations
Lead the design and implementation of service desk capabilities and best practices Implement policies, procedures and metrics that drive continuous improvements in support processes such as incident management, problem management, change management, configuration management and ITSM tools
Conduct period operations reviews with senior management and support teams Leverage operational metrics to drive stability and reliability in infrastructure and applications that result in superior customer experience
Ensure end user satisfaction with desktop support services; drive increased automation and efficiencies in desktop management with focus on PC refresh, license compliance, profile management, data and device protection, patching, imaging, monitoring and administration
Provide leadership to technology support teams focused on improving service delivery processes which effect customer satisfaction and internal productivity
Train, coach and mentor service delivery teams in optimal operations processes and best practice philosophy and application
Lead and train service delivery organizations to improve operational processes and efficiencies through productivity analysis, metrics and reporting mechanism for continuous improvement

Desired Candidate Profile

BE / BTech in Computer Science with 14 to 20 years of experience in leading technology operations support and service delivery teams
Experience in implementing operational maturity through ITIL process and ITSM tools
Multiple hardware platforms, including IBM Mainframe and iSeries, Oracle/Sun, Dell Servers, UCS, EMC storage
Proven experience in leading operations support, service delivery and/or vendor management at an enterprise level globally
Experience creating successful vendor relations with managed services in a service delivery environment
Must have strong leadership and influencing skills Demonstrated excellence in multi-resource project execution and process
Excellent interpersonal and communications skills with keen attention to detail Ability to multi task, self manage and prioritize multiple tasks in a high-pressure environment
Fundamental knowledge of industry best practices and standards for ITIL Proven experience in implementing and supporting ITIL processes and ITSM tools
Familiar with multiple information technology platforms and applications Strong understanding of infrastructure design and support concepts


Origin Consultants Private Limited is an Executive Search Company which partners with Professional Organizations in a Human Resource Consulting Process aimed at Talent Acquisition, Recruitment and Selection of Organizational Leaders

Headquartered in Mumbai, India, Origin Consultants Pvt Ltd focuses on Senior and Middle Management positions across Industries Functions and Roles Origin Consultants has established delivery teams and technology infrastructure at Pune, Bangalore, Chennai, Hyderabad and New Delhi

With a Strong Network of Professionally Qualified and Experienced Candidates, Origin Consultants have conducted numerous successful Executive Searches for their Clients Customers of Origin Consultants range from Startups to established Fortune 500 Clients and From the Largest Indian Corporations to Global MNC Multinationals

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 02nd Jun 2020

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