• Director - Operations - Real Estate Jobs in Mumbai,India

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  • 10 - 16 Years
  • Posted : 29 days ago

Job Description:

Director - Operations

Brief Role Description

1 Responsible for profitable, growth and maintaining the operational performance of the of Western Region

2 Closely monitoring the operating and financial results against plans and budgets

3 The incumbent shall require working closely with client and internal stakeholders to deliver the pre-defined SLAs with client

4 In addition, the incumbent for this role is required to review overall processes/ operations and propose improvement plan with focus on ethics and compliances

5 This role requires extensive experience of handling commercial, residential and retail properties

6 The role will oversee the relationships of the company with its most important client S/he will be responsible for obtaining and maintaining long term key customer by comprehending their requirements

7 The incumbent would identify the needs and requirements to promote the organizations solutions and achieve mutual satisfaction To create in mind of customers, market and business community a positive brand image

8 Develop, maintain and improve organizational efficiency to optimize sales and revenue generation and maximize profitability

More specifically, these responsibilities will include


- Managing all activities pertaining to the Management and Control of Services per site eg overall facility, Housekeeping, Security, environment & safety, Mechanical, Electrical and general services;

- Building Engineering & management of all Building Systems like Electrical HT/LT, UPS, Power back-up systems like DG/GG, HVAC, Water Management system, Plumbing, Waste management system Fire Fighting & detection system, BMS, Pumping systems, elevators, escalators & travellators, Security systems, emergency evacuation systems, etc

- Huge experience of Business Continuity Management in various kind of situations

- Property Compliances and Regulation

- Safety - driving the culture of highest level of safety

- Energy Saving & Sustainability Best Practices Implementation Change Request & Work method statement

- Establishment of SLA & KPI within team & outsourced partners

- Acquire a thorough understanding of key customer needs and requirements; Expand the relationships with existing customers by continuously proposing solutions that meet their objectives;

- Serve as the link of communication between key customers and internal teams; resolve any issues and problems faced by customers and deal with complaints to maintain trust;

- Curating innovative solution for improving operations and overall client experience

Team Management

- Understanding the priorities of internal & external customers Creating short, mid & long-term plan/solutions for the identified priorities Making everyone being part of the planning/solution

- Continuous improvement in working groups

- Suggest improvement and redesigning of organization structure based on business requirement

- Develop performance standards and communicate the Key Performance/Result Areas (KPA/ KRA) & Key Performance Indicators (KPIs)

- Ensure and Supervise ongoing Training

- Manage performance by periodic reviews, appraisals and motivating people by rewards, incentives and recognition policies

- Take measures to retain the best talents in the company

Finance, MIS & Compliances

- P&L Management

- CAPEX, OPEX & Budget Planning and Management

- Smart MIS Predictive & Preventative analytics

- Compliance management - Legal, Financial & Internal Audits

Client Management

- Executive ownership and oversight

- Engage and maintain harmoniums relationships with clients

- Review the overall processes, Operations of the entire account and vertical heads

- Initiate/ Propose/ implement technological advancements

- Focus on ethics and compliances

- Ownership of service delivery

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Not Mentioned

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