• Director of Digital Commerce Design Jobs in United States Of America - 25675306

  • CAPITAL ONE FINANCIAL SERVICES CLIENT
  • United States Of America, Usa
  • Save Job
  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

At Capital One, were building a leading information-based technology company Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking We measure our efforts by the success our customers enjoy and the advocacy they exhibit We are succeeding because they are succeeding

Guided by our shared values, we thrive in an environment where collaboration and openness are valued We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results We elevate each other and obsess about doing the right thing Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams Together, we are on a quest to change banking for good

Director of Digital Commerce Design

Capital One is looking for a Director of Digital Commerce Design! We are looking for a passionate and seasoned leader to work in close partnership with team members from multiple lines of business to enhance our Digital Commerce design (eg virtual numbers, tokenization, the digital payments ecosystem) You will build and grow a high-performing team of designers who design enterprise platforms and products based on business needs and customer insights, evolve design strategy, and deliver experience changes to scale existing products

You will have a strong bias towards action to create solutions that meet the needs of various customer types, customer journeys, touchpoints and platforms across our lines of business, including consumer credit card, small business credit card and banking customers This requires strong innovation discipline, a well-above-average ability to know why, when, and what to research, prototype, pilot, and pivot, and the ability to drive a shared understanding with product and technology partners and other senior designers You must be interested in learning the business and risks of the digital commerce space to unlock new approaches to it; someone who plays a strong voice in what will and wont work for customers; and someone with experience in working within tight cross-functional teams to deliver results

Designers at Capital One have a passion for solving complex problems They are human-centered in their approach to design and feel comfortable advocating for user needs They are curious and demonstrate a passion for learning They are capable of generating ideas and prototyping concepts that are anchored in research insights, subject knowledge, technology requirements, and business goals They have an exuberant passion for the power of strategic design and an anything is possible mindset They take pride in their work and yet they have a humble approach They are able to contribute as a designer from end-to-end on projects, which means they are comfortable as researchers, data scientists, strategists, and designers They employ design-thinking methods to uncover insights that help inform design decisions They are excellent communicators and feel comfortable presenting their design decisions in front of colleagues and stakeholders

Key Responsibilities

Partner with product, tech and other senior stakeholders in the creation and scaling of Capital One platforms and products focusing on Digital Commerce (eg virtual numbers, tokenization, the digital payments ecosystem)

Guide and grow a diverse group of designers in defining platform design opportunities, including describing core interactions and uses, information architecture, key UI structures and patterns and quality assurance measures

Actively drive for deep understanding of the needs and goals of different consumers and lines of business, enabling creation of platforms, products and services that serve multiple internal and external customers

Lead thought leadership and innovation in ideating and concepting new designs and features that improve the customer experience and serve business needs

Influence cross divisional leaders and other design leadership in prioritization of new features and capabilities Facilitate workshops and conversations towards successful leverage of universal platform experiences and definition of localized capabilities

Leverage quantitative and qualitative research and analytics tools to measure success, present opportunities and recommendations, and support evidence based decision making

Partner with business unit leaders to understand financial, technical, and experiential objectives, and shape product and experience agendas to deliver differential results

Prioritize design efforts and design investments within the portfolio of digital products, consulting on and aligning with the needs of product and business partners

Shape the budgets, roles, hiring strategies, and talent plans for your design teams

Basic Qualifications

Bachelors degree

At least 10 years of professional experience designing digital platforms and products

At least 5 years of experience managing a team of designers

Preferred Qualifications

Experience in design thinking/ human centered design

Demonstrated experience building relationships and influencing at the executive level

At least 3 years creating design systems and/or working on platform design

Strong storytelling capabilities; an ability to weave key insights into a compelling narrative

At least 10 years experience in a leadership role leading Customer Experience, Product Design, or related customer-facing innovation teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law Capital One promotes a drug-free workplace Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodationcapitalonecom All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations

For technical support or questions about Capital Ones recruiting process, please send an email to Careerscapitalonecom

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site

Capital One Financial is made up of several different entities Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp (COPSSC)

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : IT Software : Software Products & Services
Role : Graphic Designing/Animation/We b Designing
Salary : As per Industry Standards
Deadline : 15th Jul 2020

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