• United States Of America, Usa

Job Description:

Director, Inside Sales Higher Education - ( 1814860 )


Pearson Online Learning is on a mission to help people make progress in their lives through learning As Pearson is currently experiencing ongoing rapid growth and expansion in our Online Program Management division, we are looking for talented, driven, focused candidates that can exhibit a positive, can-do attitude as well as approach their work with vigor and determination


Director, Inside Sales (Higher Education) is responsible for meeting and surpassing goals in new student enrollment Serves as a member of the senior management team; represents the functional best interests of Recruitment Services, Academic Partnerships and the company Interacts with Managing Directors, Academic Partners and Business Unit staff in the means of student recruitment goals


Specific duties and responsibilities include, but are not limited to, the following Other duties and responsibilities may be assigned

Provide strategic direction for the Student Acquisition function of our business and for the Company overall as a member of the Senior Management Team

Drive performance in the Student function of our business to maximize starts and optimize efficiency while operating within our culture and service themes

Full departmental operating responsibilities including budget, planning, production, Admissions, hiring, staffing, training, performance management, reward as well as recognition and leadership, while upholding the highest levels of integrity

Attend SMT meetings, share performance data and any issues facing the Student Acquisition Team; collaborate with other leaders in resolving cross-functional issues facing the organization

Provide strategic direction regarding issues relating to CRM, reporting and the database, including procedures, status definitions, etc for Student Acquisition Services in collaboration with other functional leaders

Monitor the day-to-day operations and overall productivity of the Student Admission Services Department whilst taking actions necessary to optimize performance

Develop, approve and ensure consistent implementation of the local standard operating procedure for Admissions

Analyze departmental and program team production processes to find opportunities to enhance performance Develop new processes and modify existing processes in collaboration with other stakeholders to improve efficiency and overall effectiveness

Solicit and develop ideas for sales tools to help increase performance in new student admissions and retention while leading the organization in creating and implementing those initiatives

Direct the development and upkeep of training materials to keep up to date with current operating procedures, definitions, etc

Develop, coordinate and deliver ongoing Admissions Advisor and Coordinator training based on areas of weakness and opportunity

Make and implement decisions on staffing changes to best meet program goals and personnel

Requires the ability to work a flexible schedule, including travel, weekends and evenings to accommodate students, departmental and companys needs This may include working more than 40 hours a week



Bachelor Degree from an accredited institution OR appropriate combination of education and significant experience

Inside sales experience (outbound calling) preferred

Previous sales management and leadership experience preferred Ideal candidate will have 5-10 years experience managing and leading various inside sales teams performing in a high-relationship consultative sales process, with experience as a department head

Previous contact center management experience

Experience with distance education and college admissions preferred

Ability to lead change management and cultural transformation

Strong organization, analytical and motivating skills

Demonstrated ability to formulate strategy and lead the implementation of operational initiatives to meet goals

Proficient in MS Office, MS Word, Excel, and PowerPoint

Collaborative and professional communication style, builds relationships with other departments, not barriers

Must learn the culture of higher education and represent the Company well in interactions with current and potential Academic Partners

Supervisory Responsibilities

Associate Directors of Admissions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Educational/Training
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Pearson Education Services Pvt Ltdarfix

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