Director - Global Operation Center Jobs in Hungary - 25086048

Job Description:

Director - Global Operation Center - 19001EEL

Preferred Qualifications

As Director GOC, you would be mainly responsible for following

Responsible for driving day to day execution of teams to be inline with published SLAs,

Identify and develop strategy on areas of improvement/ efficiency, metrics reporting and compliance

Escalation point for issues and non standard requests

Work closely with senior management for understanding expectation & aligning operation accordingly Should have confidence to build consultative relationship with executive(s)

Attend Executive meetings confidently, demonstrate experience in regularly facing and presenting facts, data and endeavors to executive

Confidently run meetings with external stakeholders of the group

People management 11s, goal setting, performance reviews

Recruiting and interviewing appropriate resources with suitable and methodical interview skills

Ensue team complies with incident response and other SOP procedures, like updating incident tracking tools, reviewing CMDB and be able to carry out fair amount of L15 level investigation

Building working relationships and cooperative atmosphere with tech teams

Identifying & Working on strategic initiatives, Should be able to own multiple strategic projects and deliver the same along with BAU tasks

Aligning mindset of team towards continuously improving processes and automation as well as out of box thinking

Bringing about culture of accountability & responsibility in each team member

Promoting and accepting integration and cross culture working across multiple geographical spread of the team

Identify Dev Ops opportunities and be able to engage process team/ tools team/ Dev teams to implement automation

Coaching, mentoring and guidance to team members

Handle escalation 24/7 along and be part of escalation matrix and be able to respond to EXEC 24/7

Ensure communications both internal, FRG related and external are sent as per SLA in time

Must haves

Degree in IT and minimum experience 14 years

Experience of being part of a modern Operation Center that is responsible for 24x7 monitoring, incident response

Experience on tools like PagerDuty and Slack

Managing a team of 20 Demonstrate PPM skills in interview

Understanding of technology in IaaS space should have been hands on at some time in career

Dev OPs mindset automation experience in IT Ops Demonstrate past experience in interview PPT

Should have worked with some of the top global Companies in IT Ops preferably Cloud Ops

Experience in Running IT Operations Projects, and agile small roll outs

Solid Understanding of Cloud Operational excellence, KPI Setup and Management/ achievement, ensuring KPI/ compliance achievement

Deep knowledge of Change Management (at Infra, Middleware & App layer), how the request/ approval/ implement/ Roll back works

Demonstrable understanding of Monitoring tools, IM tools and challenges faced by IT Ops team with the same Should be able to work on tool alignment, Process alignment

Open to work in shifts as needed to collaborate with Global teams

Detailed Description and Job Requirements

Work with a world class team to develop, implement, and support cutting edge Oracle technology

Manages teams supporting and/or implementing multi-functional and/or multi-location projects and/or systems Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria Develops and manages an effective risk mitigation strategy for the project(s)

Assists in the development of short, medium, and long term plans to achieve strategic objectives Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met Ability to influence thinking or gain acceptance of others in sensitive situations Successful track record as a manager Detailed knowledge of technical and business concepts of a number of related applications areas BA/BS degree preferred

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Information Technology

Location HU-HU,Hungary-Budapest

Job Type Regular Employee Hire

Organization Oracle

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