• Director Engineering and Support Operations Jobs in Delhi,India - 23778012

  • consilium software inc.
  • Save Job
  • 8 - 10 Years
  • Posted : above 1 month

Job Description:

About Consilium Software

Consilium Software is an enterprise software company, our software greatly improves customers experience through real-time integration, control & orchestration of multi-channel communications solutions Consilium specializes in Business Communication Operation management (BCOM), Computer Telephony Integration (CTI) and Customer Relationship Management (CRM) integration Consilium is also an Independent Software Vendor for Ciscos unified communications and contact center solutions



Director Engineering and Support Operations

Consilium Software Products Road Map

Consilium Softwares products are the foundation of our solutions portfolio, and will provide all the elements needed for enterprise unified communications, customer interaction management and business intelligence These would primarily be in the area of

UC Service Automation Platform, UniSuite Applications
AI, Virtual Agents, Chat bots
Enterprise UC and Contact Center Applications, Enterprise Collaboration
Unified Contact Center, Multichannel Interaction
Business Intelligence, Analytics

About Consilium Technology Innovation Centre

Consilium Technology Innovation Labs (CTIL) is a registered body which will be responsible for the R&D efforts of in-house products
It will Instrumental in building IP and would usher Consiliums entry into the product development spectrum
Key focus on Product development, Custom development, Business Analytics, SIP applications, Cloud computing and CRM application development
Significant part of investment to be gainfully utilized in expanding the operations of our Innovation Labs and building Technology to capitalize the market thereby enhancing Stakeholders value

Role Description, Reporting - to CTO/CEO

Conceive, design, develop Unified communications products covering Virtual (Cloud based applications), Social media integration to Enterprises, Video applications and Mobile (smart phone applications)
Structure and build research and product teams in various verticals for telephony and business
Drive & Lead strategic initiatives across UniSuite Product and Research divisions
Drive Synergies across all products to evaluate and analyze a common Technology stack across all different products (Architecture, Middleware, Database, Networks, Application Servers, Compute technologies) Govern the Technology Stack of Products
Manage support operations for UniSuite products, set up support models for direct and indirect customers
Responsible to achieve high level of customer satisfaction levels (CSAT)
Long Term Enterprise Technology Strategy and Roadmap and Consolidate Tech Stack across APAC and other regions
Continuously monitor technologies trends and incorporate relevant trends within the business
Qualifications

BE / BTech or higher with specialisation in Computer Sciences Experience Required

Have lead product teams of min size of 15 in at least two full product development cycles
Complete and deep understanding of SDLC, cloud based architecture, have designed, developed and taken products to market
Has had an effective experience of 8-10 years in Product development, knowledge of telecom standards, video, cloud, mobile applications, UCaaS
Other Factors

Creative Thinking, Dynamic Leadership and Drive
Has effectively run own P&L
Has worked in at-least one product startup
Excellent written communication and presentation skills
Location

Delhi Compensations

As per industry standards, including significant stock options

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Apr 2020

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