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Job Description:

Director, Delivery Services and Customer Success Asia Pacific

Job ID # JR50241
Functional Area Product Mgmt/Project Mgmt/BA
Position Type Full-Time Regular
Education Desired Bachelors Degree or equivalent

Primary Location SG-Singapore-Singapore 8 Marina View, Unit #31-01-3-746
Secondary Location(s) PH-Manila-Manila 4th FL, Ecoplaza Building, 2305 Chino Roces Ave Ext-1804
TH-Bangkok-Bangkok 1 South Sathorn Rd-1798

Travel Percentage 5000
Relocation Provided No



About the team

The asset finance industry is not only growing fast but evolving quickly as more customers now expect a digital experience similar to online retail FIS Ambit Asset Finance enables you to put the customer first through a streamlined, integrated and highly automated solution that makes getting an auto lease or loan far less cumbersome for the customer

What you will be doing

In this client facing role, you will manage projects and direct project team members to perform project tasks so as to deliver projects to the Agreed Project Success Criteria (PSC) of scope, budget, duration and customer satisfaction criteria To build the knowledge of Ambit Asset Finance consultants along with formulating training strategies for internal staff members To manage and own the associated forecasts, budgets and manage the delivery team processes so that we drive efficiency and improvements across the globe

The position will liaise with the Global Delivery Services Director, Regional Project manager and Delivery Services Development Manager to manage regional resource pools allocated to projects and engage with the Executive of the projects

Some of the key objectives

Management of Professional Services interaction with Sales, Pre-sales and Client during the Pre-Sales process Improving and maintaining the level of Project Success

Management reporting around forecast to budget and headcount requirements

Approval of all professional services contracts for Asia Pacific

Working closely with local and international management to build the local teams in Asia Pacific

Build the knowledge in the AAF PS team and ensure that key person dependency is minimised

Consulting Management Responsibility

Prepare draft scoping information, project definition information, pricing and project plans for implementation projects that are in pre-sales

Prepare final scoping information, Implementation Services Document definition information and project plans for implementation projects that have been won by FIS

Advise the Project Office about the need for setting up the relevant project control system information including Project Tracker (project document repository) and Helios (timesheet system)

Manage all project staff working on projects (including internal FIS staff, contractors and also staff from other relevant FIS business units) This includes ensuring resources are allocated appropriately across all AAF projects

What you will bring

Key skills & behaviour

High level of skill with managing people, relationships, processes, work and budgets during the project life-cycle

Experience in complex large financial organisations within practise management or similar role

Knowledge of structured project management methodologies and project management tools used to plan and monitor project progress (MS Project application or equivalent skills preferred)

Excellent leadership, interpersonal, communication and teamwork skills and the ability to build and maintain strong relationships with senior managers, managers, staff, HR, customers and vendors

Excellent written and verbal skills with emphasis on negotiating, influencing, facilitating and presentation skills

Excellent planning, problem solving, organisation, analytical and issue resolution skills

Ability to work under pressure, both in terms of deliverable deadlines, but also in terms of communication with colleagues and staff under difficult situations and deadlines with their customers and projects

Business knowledge

Relevant business experience in the leasing, retail banking or lending sector

Senior implementation consultant from a broader base such as banking solutions (this may mean that specific experience is not held in leasing and lending but rather other financial products)

Working or consulting for likely clients for AAF in the leasing and lending sector

Ability to assess client needs and clearly document requirements

With a role such as this it difficult to define exact limits on travel days, however a guide could be greater than 50 PERCENT This would be a guideline and of course there would always be occasional situations that may deviate from these, but this would be by prior agreement It will be up to the Consulting Manager to agree and determine with client the best travel arrangements for project success

What we can offer you

A competitive salary and benefits package

A work environment built on collaboration, flexibility, and respect

A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : HR/PM/IR/Training
Role : Admin/Facilities Mgmt
Salary : As per Industry Standards
Deadline : 16th Jan 2020

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