• Director , Customer Service , CRM | Pega Jobs in Hyderabad,India

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  • 17 - 20 Years
  • Posted : above 1 month

Job Description:

Meet Our Team

Pega Customer Service is the premier customer service application that predicts and manages todays customer journey on a global scale Part of Pegas CRM Suite, this product can help our customers in anticipating whats right for their end-customers, connect end-customers to the right people and systems, manage complexity and evolve This team churns out multiple product releases in a year while ensuring we maintain the highest level of product quality factoring in performance, scalability, high availability, implementation experience, security and accessibility

This is a team of 10 enthusiastic scrum teams comprising of technical managers, developers, test engineers, business process developers, architects and product managers

Picture Yourself at Pega

Pega is a CRM cloud company and Pega Customer Service is one of the best-selling products in this area As per Gartner and Forrester reports, we have been consistently rated as a leader in our product offering and strategy
As a key leader of one of the most important product, you will provide leadership, vision, guidance, and technical oversight
This is your chance to work on cutting-edge technology, solving urgent, pervasive problems for some of the worlds most recognized and valued brands
You will have the opportunity to shape and develop various experienced Leaders, Managers, Product Managers, Quality Leads and Architects
This is the opportunity to truly impact the future of Pega as we transition to an As a Service organization

What Youll Do at Pega

In this role, youll help us lead the definition, delivery and quality of next generation of Pegas Customer Service product
As a thought leader, you will provide creative leadership to the team and best represent India based teams to global stakeholders
Partner with the various functions including Platform Engineering, Cloud Engineering, Global Customer Support, Industry Applications to share and drive client feedback and product improvements
Drive excellence in product architecture, design, development, Product management, innovation, performance and scalability
Build scalable processes for efficiency, improve transparency, and effective allocation of time and resources
Lead strong group of existing leaders who are extremely focused and passionate about their work
Build world class teams and groom the next generation of leaders to take on bigger challenges
Ability to listen, communicate and motivate teams
Communicate with executive-level stakeholders, identify dependencies and manage escalations

Who You Are

You are an experienced leader and industry expert, bringing in-depth knowledge of CRM - Service
Should have around 17 years of Industry experience with at least 4-5 years of experience in Developing/ Heading CRM - Service Applications
You have a strong drive to succeed, demonstrate integrity, and top-tier thought leader
You are a very collaborative and driven person with the ability to make things happen At the same time, you are a deeply technical person, willing to get your hands dirty in the code if the need arises
A self-driven, thought leader, technically focused, with excellent record of accomplishment of implementing transformation programs
Excellent written and oral communication skills
Empathetic and passionate about your products and customers/end-users
An effective communicator who is organized, articulate, confident, and polished in front of customers and decision makers
BE / BTech from a reputed Institution preferred

What Youve Accomplished

You could successfully create transformational impact on business by your leadership, thought process and innovation
You have built world class applications on the cloud factoring in re-usability of code, scalability, responsiveness
Built world class teams driving key strategic programs and deliver successful outcomes
Built multiple business relations with internal and external customers
A track record of using relevant metrics and process improvements to drive process and organizational improvement

Pega Offers You

Gartner, Forrester Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay bonus incentive, employee equity in the company

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Quality Assurance/Testing
Salary : As per Industry Standards
Deadline : 16th Mar 2020

Key Skills:

Company Profile:


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