• Director Business And Customer Support Jobs in United States Of America

  • United States Of America, Usa
  • Save Job
  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

Join Us as We Make Possibilities Happen

Every action we take as 1ACI redefines whats possible As Innovators, we Envision possibilities As Developers, we Build possibilities As Leaders, we Empower possibilities

At ACI, were not just driving payments at the speed of change

Were Making Possibilities Happen

Our people are the core of our business Our 1ACI team represents a globally diverse, passionate and dedicated group of thousands of individuals around the world who share a common commitment to making our customers successful by driving the future of payments As a Director, Business and Customer Support in Omaha, NE you can help make possibilities happen


Manages activities of the financial information systems team for the business function including implementation, configuration, and support of Oracle Fusion Cloud ERP application Manage projects timelines and functional requirements Develop relationships across the business to support them and provide strategies to use the systems effectively and efficiently


Lead the support and maintenance of Oracle Fusion Cloud ERP application
Play a key role in Oracle ERP Cloud implementation project providing data conversion, functional setup and other key technical and functional activities as required
Lead the effort of designing and maintaining source system interfaces into and out of Oracle Fusion ERP Cloud
Serve as the lead functional support resource once the Oracle ERP Cloud implementation is complete
Manage, support, and evolve the business applications with a focus on the creation of business value by matching business goals with IT solutions
Identify, guide and support development of reports to meet business reporting requirements on go forward basis
Manage User-Security role assignments and development of new roles to meet SOX controls
Manage Application projects from a high level to ensure timeliness, technical direction, and emphasis on customer service for the business Often participate in these projects as a functional or technical resource as well
Develop and maintain a relationship with the various business units to ensure their needs and expectations are met
Responsible for job assignment, issue resolution, customer advocacy, and on-call support of Oracle Fusion Cloud ERP applications
Review and analyze the effectiveness and efficiency of existing systems; develop strategies for improving or further leveraging these systems
Manage team of individuals responsible for end user support
Lead multiple projects and assist with development and configuration activities to ensure specifications and business requirements are met
Coordinate and assist team in performing in-depth tests, including end-user reviews, for modified and new systems
Provide orientation and training to power users / end users for modified and new systems
Ensures compliance with internal control requirements
Perform other duties as assigned
Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security


Minimum Requirements

Bachelors degree or equivalent experience 7 years related experience
Management or leadership experience

Benefits In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment

Are you ready to help us transform the world of electronic payments To learn more about ACI Worldwide, visit our web site at wwwaciworldwidecom

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : ERP/CRM
Salary : As per Industry Standards
Deadline : 11th Jan 2020

Key Skills:

Company Profile:



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