• Digitas - Support Analyst - Jira/Confluence Jobs in Mumbai,India

  • Digitas
  • Save Job
  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

- Tier 1 Support Analyst is responsible for handling and addressing user queries and resolving basic support tasks including issues over the phone and any other tickets raised

- Should be able to perform basic level support tasks (on call resolution of functional issues / Business Analysis) as well as address basic level support tickets

- Should be able to identify the complexity of tickets and be able to assign for L2/L3 support

- Ability to communicate effectively with the users on the call and any/all modes of communication, L2, L3 Support and the other senior members of the team [Strong verbal and written communication]

- Should be able to accurately identify deviations from SLAs/Compliance requirements

Skills and qualifications

- Must have minimum 3 yrs of technical support experience

- Must have 1+ yrs of experience in JIRA and Confluence

- Flexibility to work in rotational shifts

About company

- Digitas is a global marketing and technology agency that transforms businesses for the digital age

- We help companies of all shapes and sizes decide whats next- and then we take them there

- In 25 countries around the world, across 40 offices, there are more than 6,000 digital experts working to enrich peoples lives via our unique blend of strategy, creativity, media and technology

- There are many things that make Digitas unique but if we had to choose one it would be our ability to connect data with storytelling to help make brands special, shareable and more ultimately valuable wherever, whenever and however people choose to engage with them

Work Location - Lower Parel

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 17th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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