• Digital Support Expert Jobs in Ireland

  • Xerox India Ltd
  • Ireland
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Digital Support Expert ( Job Number 19002509 )

Description

Provide on-demand and scheduled remote technical support to resolve Xerox customer service issues Perform remote

troubleshooting of problems in hardware, software, peripherals and communications

Provide the customer with the benchmark level of experience at each customer interaction

Correctly capture the customer experience and completely document the information using the appropriate tool

Develop knowledge base entries for supported products

Guiding the customer to install, integrate, and monitor hardware parts as applicable using customer terminology language

Guiding the customer to manage/update system configuration to resolve software issues using remote access tools or using

customer terminology language

360 support Proactively monitor the customers equipment to identify the need of new updates/versions Apply software

patches or upgrades on the customers equipment

Comply with required processes and procedures

Utilize the right tool to resolve issues in the timeliest manner enhancing the customer experience

Meet and exceed individual and team targets

Identify and propose changes to improve process utilizing the GCC Global change management procedures

Responsible to manage schedule adherence by being ready to start shifts/breaks on time

Identify and escalate exceptional recurring issues to appropriate level

Manage interactions via any supporting communication channels (Phone, Text Chat, Video Chat)

Support Customers on Xerox Support Apps and Education to self help

Qualifications

Provide on-demand and scheduled remote technical support to resolve Xerox customer service issues Perform remote

troubleshooting of problems in hardware, software, peripherals and communications

Provide the customer with the benchmark level of experience at each customer interaction

Correctly capture the customer experience and completely document the information using the appropriate tool

Develop knowledge base entries for supported products

Guiding the customer to install, integrate, and monitor hardware parts as applicable using customer terminology language

Guiding the customer to manage/update system configuration to resolve software issues using remote access tools or using

customer terminology language

360 support Proactively monitor the customers equipment to identify the need of new updates/versions Apply software

patches or upgrades on the customers equipment

Comply with required processes and procedures

Utilize the right tool to resolve issues in the timeliest manner enhancing the customer experience

Meet and exceed individual and team targets

Identify and propose changes to improve process utilizing the GCC Global change management procedures

Responsible to manage schedule adherence by being ready to start shifts/breaks on time

Identify and escalate exceptional recurring issues to appropriate level

Manage interactions via any supporting communication channels (Phone, Text Chat, Video Chat)

Support Customers on Xerox Support Apps and Education to self help

Primary Location Ireland-Leinster-Dublin

Travel No

Employee Status Regular

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Manufacturing/Industrial
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 15th Jan 2020

Key Skills:

Company Profile:

Company

Website

Industry

Company Turnover

Company Size

People who search this job also searched for the following Keywords

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status