• Digital Customer Engagement Executive - German Jobs in Spain

  • SAP Labs Pvt Ltd
  • Spain
  • Save Job
  • 5 - 7 Years
  • Posted : above 1 month

Job Description:

City Barcelona, B, ES

Company SAP

Requisition ID 222274
Work Area Sales
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

Key Areas of Responsibility and Tasks

Customer First is aiming to create an industry-leading digital customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance and experts from SAP after they have purchased an SAP solution The objective of this function will be to improve renewal rates, customer satisfaction and customer success in the Digital customer segment through a consistent, efficient and scalable methodology across different SAP lines of business

The Digital Experience Associate is responsible for supporting the global program to improve the content collection/curation and quality management across all touchpoints for the customer lifecycle The Associate will work across all LOBs globally to insure we have the right content, in the right form to support all uses cases to provide an excellent experience for our digital touch customers She/he will develop content (as needed), coordinate the existing content and fully engage with LOB content experts for creation, sharing and lifecycle management The Digital Experience Associate will report to the Digital Engagement COE leader and is a critical role in building and ensuring long-term success of the global Digital Engagement shared services function The primary stakeholders of the role will be all creaters of content across multiple lines of business

Primary responsibilities include

Support content development in all digital forms for the mult step implementation process for each LOB
Drive the development of proper digital use cases, content quality and expectations and standardize process across all digital touch points for all cloud LOBs
Support the development of the knowledge library for digital customer engagement including the curation of LOB specific content, self-help knowledge library, 1-to-many onboarding sessions, customer enablement, ask-the-expert services, inbound response management
Monitor effectiveness and syndicate best practices for tech-touch customer engagement as they relate to improving customer onboarding, NPS, adoption, reference-ability, renewal rates and upsell
Support the development/execution of innovative communication programs that increase solution adoption together with Cloud Franchise and customer marketing aligned to GDPR policies
Adopt the highest level of standardization and automation to drive efficiencies to ultimately impact all customer engagement functions and scale for growth

The Digital Experience Associate needs to be a master at networking and coordinating resources across many teams within many functions to make sure we develop/leverage the best content and scale production quickly The ability to influence teams reporting into the LOB, but supporting the Digital Engagement shared service will be key

Additional Information
To support you in this responsibility you can view relevant information via Success Map for your entire organization This business execution tool supports you in leading the success of your organization by providing you with information to guide your direct reports in following through with their responsibilities Act as a role model by coaching and recognizing your direct reports and providing just-in-time feedback and expecting the same of your direct reports

Experience & Educational Requirements

Experience & Language Requirements

5-7 years industry experience preferred (marketing, digital marketing, communications)
Proven experience working with diverse marketing and operations functional organizations vritually/globally
Demonstrated experience developing/publishing digital content to customers
Experience with best practice content management tools
Record of building strong customer relationships (internal and external)
Demonstrated ability to anticipate and solve problems
Demonstrated ability to manage multiple tasks across functions
Excellent listening, written and oral communication skills
English and German required, other languages a plus


University degree or comparable experience
MBA a plus


Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment ERP, Quality Manager, Cloud, SAP, Marketing Communications, Technology, Quality, Marketing

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : HR/PM/IR/Training
Role : Admin/Facilities Mgmt
Salary : As per Industry Standards
Deadline : 16th Mar 2020

Key Skills:

Company Profile:

SAP Labs Pvt Ltdarfix

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