• Digital Client Services Manager Jobs in Ahmedabad,India - 25061650

  • milestone internet marketing pvt ltd
  • Save Job
  • 5 - 10 Years
  • Posted : above 1 month

Job Description:

JOB SUMMARY

The Digital Client Services Manager will be directly responsible the

daily management of hotel level Search Engine Optimization (SEO) Digital Service programs a

Milestone client s portfolio of hotels, globally Clients programs are focused on providing a comprehensive SEO solution with 11 available add ons including services like enhanced SEO, Hotel Website Content, Online Travel Agent (OTA) Content, Paid Media, etc

The Digital Client Services Manager, acts as the

main point of contact the hotels and is the liaison between internal teams, ensuring all deliverables are met and tactics are executed on time This is responsible setting program strategy, defining expectations, providing performance reports and ensuring the highest level of service is provided

CANDIDATE PROFILE

Education and Experience

Bachelors degree from an accredited university in Business Administration, Marketing, Hospitality, or related major 5+ of total marketing experience required 2+ digital marketing experience preferred, experience with hotels a plus

Agency work experience preferred; primarily in a property client services/ account services role Excellent command / fluency in spoken and written English

Desired Skills & Competencies Required

Strong Client Servicing skills

Time and Project Management skills with the ability to manage multiple projects simultaneously

Ability to analyze data across multiple reporting sources and create reports and presentations detailing trends, projections, performance, etc

Experience to present reports and analysis to individuals and in a team setting Digital Marketing Experience comprising of SEO, Paid Campaigns, Website, and Analytics Excellent written and oral communications skills, including presentations

Ability to stay calm while handling clients, proactive with attention to detail Demonstrates self-confidence, energy and enthusiasm Proficient in Microsoft Office (Excel, Word, Powerpoint) CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

Ensure programs provide a cohesive digital strategy, using search, social content and reporting tactic execution

Manage all program tactics to ensure deliverables are met and executed on-time

Build and maintain long-term relationships with new and existing properties through communication

Schedules and leads property discovery and reporting calls throughout enrollment period

Manage and implement strategic keyword strategy through optimization of on and offsite tactics

Addresses ad-hoc property questions and concerns in an effective and timely manner

Interpret reporting trends and proactively communicate performance to hotels in the form of presentations

Monitors the impact of the program and proactively communicates a change in strategy when necessary

Identifies when hotels are up renewal and proactively solicits re-enrollment

Makes strategic recommendations additional services/ tactics to enhance program to meet property goals

Responsible onboarding new properties, including contracting, setting program expectations and hosting discovery webinars to gain a deeper understanding of property specific needs

Assists in developing program collateral and presentations to successfully communicate Digital Service program offerings

Works with internal Operations team to guarantee program tactics are executed on-time and at a high-quality

Solicit feedback from properties to ensure program tactics meet their needs and demands Assists in successfully onboarding and training new employees Engages in frequent communication with Digital Services team through established platforms

Establishes and maintains complete and up-to-date information on all property s status and performance

Supports department-wide efforts to improve Digital Service culture and work environment Actively seeks out to learn more about the digital industry

Additional Responsibilities

Attends and participates in all relevant internal and external meetings Informs, updates, and provides information to managers and co-workers Presents ideas, expectations and information in a concise, organized manner Uses problem solving methodology decision making and follow up
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Profile Summary:

Employment Type : Full Time
Industry : Recruitment Services
Salary : Not Disclosed
Deadline : 10th May 2020

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