• Digiclave - Service Desk Executive - Troubleshooting Jobs in Chennai,India

  • DigiClave
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

Job Responsibilities and Requirements

- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution

- Provide hardware /software/network problem diagnosis resolution via telephone global calls /email/chat/Web tickets for customers end-users

- Route problems to internal 2nd and 3rd level IT support staff

- Troubleshoot client software and basic network connectivity problems

- Provide level 1 Helpdesk support and perform other activities based on SOPs

- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines

- Update users about request status and close request when users are satisfied with solutions

- Should have excellent communication skill in English and L1 ServiceDesk level technical knowledge

- Should be ready to work in a 24/7 work environment

- Active listening and should have remote desktop skills

- Good probing skills & Analytical skills would be an added advantage

- Good knowledge of Microsoft tools like word, excel, powerpoint, etc

- Above-average knowledge on network tools LAN & WAN

- Analysts with ServiceNow knowledge would be preferable

- Experience of about 16yrs - 3yrs and must be from Chennai

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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