• Diebold Nixdorf - Maintenance & Support Engineer - Banking Domain Jobs in Mumbai,India

  • Diebold Nixdorf

Job Description:

POSITION SUMMARY

M&S Engineer (Banking) has to identify root causes of production problems in application, software configuration, software defect running on SST eg, ATM, CRS, ATS and production servers based on customer feedback, logs, analytics, and other reports

ORGANIZATIONAL RELATIONSHIPS

This position internally works closely with

- PS Delivery team (Banking)

- Account Management team, Sales and Engineering Support

- External vendors and customers

ESSENTIAL FUNCTIONS

- Interacting with account management team and providing first level support to the customers

- Provides technical assistance and support to customers if issues are encountered

- Analyzes issues as described by the customer through log files, testing, reverse engineering and determines the best course of action to resolve

- Builds and tests the solution, deploys it to the clients environments, and validates the resolution

- Provides status updates to clients on a regular basis

- Includes all appropriate department to facilitate a successful resolution to any client issue

ADDITIONAL RESPONSIBILITIES Will be involved in working with HQ or RHQ to find the resolution

JOB REQUIREMENTS

- Bachelor degree or above in computer science, computer engineering or equivalent

- A minimum of 3-5 years professional qualified experiences in a medium or large private or corporate practice

- Experience in handling Wincor Nixdorf Legacy ATM and AGS ATM and BNA Machines is required

- Able to meet tight deadlines with good time management skills

- Ability to manage expectations of self and others

- Excellent positive customer service skills

- Able to go to customer site and travel oversea with short notice

- Experience in bank, financial or ATM industries would be benefits

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 19th Feb 2020

Key Skills:

Company Profile:

Not Mentioned

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