• DHL - Head - Solution Design - Supply Chain/Logistics/Distribution - Life Science/Health Care Sector Jobs in Mumbai,India - 24759533

  • DHL Supply Chain Private Limited
  • Save Job
  • 10 - 23 Years
  • Posted : above 1 month

Job Description:

Develop and Deploy KPIs and scorecards on all assigned accounts

- Measure and manage the overall performance of all functional partners for a particular SPL customer against pre-agree performance metrics (KPIs) through performance reports provided by cross-functional partners

- Develop an integrated performance report by consolidating the information provided from all individual service providers to drive a comprehensive, customer-driven metrics dashboard

- Identify gap in service capability based on comprehensive analysis of DHL capabilities versus customer requirements

- If applicable, maintain the customer solution on a specifically developed Intranet site

- Effective implementation of global strategy in region

- Meeting Q Targets

- Operating within cost budget

- Complete projects in time

- Effective and timely implementation of reporting

- Quality level of support services

- Quality of the projects

- Timely implementation

People Management

- Mentor/coach SPL Program Analysts and other functional stakeholders involved in the day-to-day operation and management of a customer solution

- Manages up to 10 individual contributors

- Efficiency of support organisation

- Staff education

- Employee satisfaction survey

- Employee development

- Succession planning

- Employee accountability and performance

Skills / Qualifications

Key capabilities / Competencies

- Leadership

- Goal Setting

- People Management

- Team Building

- Communications / Presentation skills

- Organization & Planning

- Analytical skills

- Decision Making & Problem Solving

- Customer / Partner Orientation

- Knowledge Management

- Strong understanding of logistics business

- Knowledge of information technology

- Assertiveness

- Energizing

- Able to work in Matrix Environment

- Commercial acumen

- Advanced Computer Proficiency

- Flexible & Innovative

- Tenacious

- Energizing

- Well-structured, change oriented and results focused

Expected years of experience (Minimum)

- 10 years experience in Supply Chain, Logistics, or Distribution ;Experience in project management Of which 5 years in solutions design experiences

Expected Educational Qualifications - Bachelor Degree/PG in any fields or higher in Business Administration, Engineer, and Economic

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 02nd May 2020

Key Skills:

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