• United States Of America, Usa
  • Save Job
  • 3 - 5 Years
  • Posted : above 1 month

Job Description:

Desktop Support Tech US-NH-Manchester

Headquartered in Palo Alto, CA, TIBCO Software enables businesses to reach new heights on their path to digital distinction and innovation From systems to devices and people, we interconnect everything, capture data in real time wherever it is, and augment the intelligence of organizations through analytical insights Thousands of customers around the globe rely on us to build compelling experiences, energize operations, and propel innovation

Our teams flourish on new ideas and welcome individuals who thrive in transforming challenges into opportunities From designing and building amazing products to providing excellent service; we encourage and are shaped by bold thinkers, problem-solvers, and self-starters We are always adapting and providing exciting opportunities for our employees to grow, learn and excel

We value the customers and employees that define who we are; dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, optimistic environment TIBCO we are just scratching the surface

You will be a part of the internal global Helpdesk that provides support to staff in all office locations on company supported applications, software and hardware Primary responsibilities include managing support calls/tickets, troubleshooting applications and systems Candidate must have excellent troubleshooting and resolution skills, ability to distinguish between different problem types Be a provider of excellent customer services
Things you might do, include

Provide phone/email/helpdesk-ticketing technical support to end users on hardware, software and network related problems such as setup, troubleshooting and repair of user systems
Conduct remote troubleshooting of computer problems
Identify research, resolve, and document technical problems
Strong problem-solving skills and methodical troubleshooting are required
Must have the ability to learn new skills and keep current with rapidly changing information technology
Must have the ability to work independently
Must have excellent oral and written communications skills and be able to work effectively with all employees
Document resolutions for future reference
Assist in on/off-boarding procedures

Are you

Proficient in all of the right programs, have strong verbal and written communication, customer service skills, and are able to multi-task in a fast-paced work environment
Do you love to get to the root of a problem! Troubleshooting problems is second nature to you
Do you want to work with others who will make you and the team better
Have 3-5 years Help Desk experience in an enterprise environment that includes working independently with limited daily guidance
College degree or equivalent work experience

Most importantly

Do you deliver excellent customer support and want to be part of a great team

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 15th Jan 2020

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